The SimpleSYN-Team has a strong interest in providing you with a fully functioning product. If you should still encounter a bug or glitch of any kind please inform us immediately. This way we can address the problem with the next update, so that SimpleSYN is steadily improved.

If you`ve already purchased a SimpleSYN license for version 4.x and want to upgrade to SimpleSYN version 5, you`ll receive a discount on the upgrade. Further information can be found here.

Before contacting support please note the following:

  • Make sure that you have installed the latest updates for SimpleSYN Standard/Business v5.x or SimpleSYN Mobile v1.x. Updates for older main versions can be found here.
  • Make sure you have the latest Microsoft Windows® updates and Microsoft Office® updates installed.
  • Make sure that your computer fulfils the necessary system requirements for our products.
  • We also recommend checking out the troubleshooting page and FAQ.
  • If you don't get an answer on our support pages, use the support form.

Support form