Support

Do you have questions or need help? We're here for you! On this page, you'll find answers to frequently asked questions, helpful guides, and our support form for individual requests.

Information:

Our support will be limited from December 20, 2025 to January 9, 2026.

Many questions are often already answered in the FAQ section. Be sure to take a close look at the troubleshooting section.

Our support will be available again as usual from January 10, 2026.

Thank you for your understanding.

New SimpleSYN Standard/Business Version 7 – switch now and secure discounts. More

Before contacting support please note the following

Install updates:
  • Install the latest updates for SimpleSYN Standard/Business v6.x or SimpleSYN Mobile v3.x.
  • Updates for older main versions can be found here
  • Install the latest Microsoft Windows® and Microsoft Office® updates.
Check system requirements: Help and troubleshooting: Note on the new Outlook app:
  • Classic Outlook is supported, not the new Outlook app. More info
Cancel subscription:
  • If you want to cancel a SimpleSYN Mobile subscription, click here

Support form