FAQ

Category: Troubleshooting, Version 4.0

This message can be triggered by flawed Add-Ins from Third Party manufacturers. Outlook Add-Ins from Third Party manufacturers can hinder communication between SimpleSYN and Outlook.

Known problems: You may receive this message if you have the Apple Mobile Device Support Add-In installed, which is automatically installed by iTunes. The Add-in may make the PST file unusable for other applications when Outlook is shut down. Then SimpleSYN will also no longer be able to access the PST file.

To avoid the problem do not close Outlook while SimpleSYN is running.

If you are not using iTunes to synchronize an iPhone/iPod with Outlook, you could also deactivate the Add-in in Outlook.

Category: Troubleshooting, Version 4.0

If the SimpleSYN toolbar is no longer visible in Outlook, either the SimpleSYN toolbar or the SimpleSYN-Add-In was disabled in Outlook. Follow these steps:

Outlook 2007

  1. Open Outlook
  2. Check whether the SimpleSYN toolbar was disabled. To do so click on “View” in the Outlook menu bar
  3. Click on “Toolbars“ and search for the entry “SimpleSYN
  4. If there is an entry “SimpleSYN“ make sure it is enabled

I If there is no entry for “SimpleSYN“ to be found, then proceed as follows:

  1. In the Outlook menu “Tools” click on “Trust Center”
  2. In the menu “Categories” click on “Add-Ins“
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items.

If the SimpleSYN-Add-In is in the list of disabled items then proceed as follows:

  1. In the tab “Manage“ click on “Deactivated elements“ and then on “Go to“
  2. Choose the SimpleSYN Add-In and click on “Activate“
  3. Click on “Close“
  4. Shut down and restart Outlook

If the SimpleSYN toolbar is still not visible:

  1. In the Outlook menu “Tools” click on “Trust Center “
  2. In the menu “Categories” click on “Add-Ins “
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items.
  4. In the tab “Manage“ click on “COM-Add-Ins“ and then on “Go to“
  5. In the dialog COM-Add-Ins activate the check box next to the disabled SimpleSYN Add-In
  6. Click on “OK“
  7. Shut down and restart Outlook

Outlook 2010, Outlook 2013, Outlook 2016

  1. Open Outlook
  2. Check whether the SimpleSYN menu strip was switched off. To this end click in Outlook on “File” to open the Backstage area and then on “Options“
  3. Click in the area “Categories” on “Customize menu strip“
  4. In the area beneath “Customize menu strip” click on “Main tabs” and search for the entry “SimpleSYN
  5. Check the check box next to the entry “SimpleSYN

If no entry “SimpleSYN“ is to be found under the main tabs then proceed as follows:

  1. In the Outlook Backstage area click on “Options“
  2. In the area “Categories” click on “Add-Ins“
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items

If the SimpleSYN-Add-In is listed in disabled items, then follow these steps:

  1. In the tab “Manage“ click on “Deactivated elements“ and then on “Go to “
  2. Highlight the SimpleSYN Add-In and click on “Activate“
  3. Click on “Close“
  4. Shut down and restart Outlook

If the SimpleSYN toolbar is still not visible:

  1. Click in the Outlook Backstage area “Options“
  2. In the area “Categories” click on “Add-Ins “
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items
  4. In the tab “Manage“ click on “COM-Add-Ins“ and then on “Go to“
  5. Check the check box next to the disabled SimpleSYN Add-In in the dialog COM-Add-Ins
  6. Click on “OK“
  7. Shut down and restart Outlook

Category: Troubleshooting, Version 4.0

If SimpleSYN cannot establish a connection make sure the following is correct:

  1. Make sure SimpleSYN is installed and started on both the client and the server computer
  2. At least one computer has to be configured as SimpleSYN server and a second as SimpleSYN client
  3. Install the latest version of SimpleSYN on all computers that are to be synchronized
  4. Make sure you have an active internet connection on both computers
  5. Check whether the time is correctly set on both computers. Set the same time on both computers.

Additionally: 

  1. Make sure the correct server has been selected on the SimpleSYN clients.
  2. Make sure the password has been entered correctly.

Category: Purchase, Version 4.0

Please contact our Support, with details on purchase date and order number.

You can reach our Support under the e-mail address support@simplesyn.net or over the Support Form.

In emergencies you can reach our Support under the following telephone number:

Telephone: +49 511-53 46 22-4

We hope you will understand that we cannot always guarantee our availability by phone.

Category: Purchase, Version 4.0

You purchase the desired license quantity on the website and initiate the order transaction, then follow the instructions. The payment process is handled by our sales partner Digital River GmbH (share-it!).

Contact:

http://www.shareit.com/ccc/

Share-it - Digital River GmbH
Scheidtweilerstr. 4
50933 Köln
Tel.: +49 221 31088-30
Fax: +49 221 31088-99

Category: Purchase, Version 4.0

You purchase the desired license quantity on the website and initiate the order transaction, then follow the instructions. The payment process is handled by our sales partner Digital River GmbH (share-it!).

Contact:

http://www.shareit.com/ccc/

Share-it - Digital River GmbH
Scheidtweilerstr. 4
50933 Köln
Tel.: +49 221 31088-30
Fax: +49 221 31088-99

Category: Operation, Version 4.0

You can limit the access the SimpleSYN server gets to certain Outlook folders. Follow these steps:

  1. Switch to your SimpleSYN client computer
  2. Click on the menu point “Synchronization Settings“
  3. Click on “Advanced Client Settings“
  4. Activate the check box  “Restrict available folders to selected folders“

Then choose in the folder list which folders the server can have access to. To do so check the check boxes next to the folders.

Category: General, Version 4.0

No, the trial version has no restrictions whatsoever; you have access to the full potential of SimpleSYN. There is merely a dialog window on startup informing you how many days you have left on the test version, which you have to manually confirm.  You can use and test SimpleSYN for 30 days, for free and noncommittal. After the trial period has ended SimpleSYN cannot be started.

Category: Operation, Version 4.0

We recommend using only POP3 accounts for synchronizing e-mail.

With IMAP accounts your emails are server based and already synchronized between all your devices. Therefore SimpleSYN will only show none-email folders and will not let you create email folders. You can use SimpleSYN for synchronizing the other items, like contacts, appointments and notes.

Category: Installation, Version 4.0

SimpleSYN is a Client-/Server application. In your SimpleSYN network one PC must be configured as a server. The SimpleSYN server must be authorized in the Windows Firewall and/or Desktop firewall.

Please make sure that SimpleSYN is allowed in your personal firewall.

SimpleSYN requires the following outbound TCP connections:

DNSIP-AddressPorts
SimpleSYN
Server
services.simplesyn.net
services2.simplesyn.net
137.117.225.142
104.46.50.232
9235, 9236,
3478
SimpleSYN
Clients
services.simplesyn.net
services2.simplesyn.net
turn1.simplesyn.net
turn2.simplesyn.net
137.117.225.142
104.46.50.232
104.46.53.18
104.46.55.160
9235, 9236
49152 – 59152

Category: General, Version 4.0

When using the automatic synchronization it is also possible to synchronize all Outlook® subfolders automatically. The Outlook® subfolders will use the same synchronization direction and settings as their parent folder. Changes to the folder hierarchy below a selected folder are being synchronized

Category: Operation, Version 4.0

We recommend using only POP3 accounts for synchronizing e-mail.

With IMAP accounts your emails are server based and already synchronized between all your devices. Therefore SimpleSYN will only show none-email folders and will not let you create email folders. You can use SimpleSYN for synchronizing the other items, like contacts, appointments and notes.

Category: Installation, Version 4.0

SimpleSYN version 4 supports the following versions of Microsoft Outlook:

  • Microsoft® Outlook® 2007
  • Microsoft® Outlook® 2010 (32-bit/64-bit, Click-to-Run)
  • Microsoft® Outlook® 2013 (32-bit/64-bit, Office 365) 
  • Microsoft® Outlook® 2016 (32-bit/64-bit, Office 365)

Category: Support Services, Version 4.0

Open the SimpleSYN options > advanced options and under “Outlook version” select your current Outlook version (2016 or 2013).  Save the settings and restart SimpleSYN.

If the behavior still occurs:

  • Please uninstall SimpleSYN on this computer from the Windows control panel > program/features and install SimpleSYN once again

If the behavior still occurs: