Category: Operation, Version 4.x, Version 5.x

If you want to exit SimpleSYN if Outlook is closed, follow these steps:

1. Right-click on the SimpleSYN icon in the Windows notification area and choose “Exit”
2. Close any Outlook window
3. Open the SimpleSYN Add-In configuration file with a text editor like notepad. The configuration file can be found in:
   
   At Version 4:
   C:\Users\[User name]\AppData\Local\SimpleSYN\4.0.0.0\[Outlook profile name].addin.config
   
   At Version 5:
   C:\Users\[User name]\AppData\Local\SimpleSYN\5.0.0.0\[Outlook profile name].addin.config
   
   
   
4. Add the following code in the section between <appSettings> and </appSettings>:
   <!-- SimpleSYN is exited when Outlook is being closed. -->
   <add key="AutoExitSimpleSyn" value="true" />
   <!-- SimpleSYN is started if the Add-In is being loaded. -->
   <add key="AutoStartSimpleSyn" value="true" />
5. Open Outlook again.

Category: Installation, Version 4.x

In that case, you probably have an Office 365 version from the Microsoft App Store installed.

Programs from the Microsoft App Store can not currently recognize SimpleSYN version 4 (these programs are isolated from the rest of the system). Office 365 version from the Microsoft App Store supports SimpleSYN version 5.

Please reinstall Outlook / Office at https://www.office.com/setup

Then everything should work and go through the installation.

Category: Version 1.0

If you want to sync multiple Outlook data files, create a separate user account for each Outlook data file. Multiple user accounts are also suitable for synchronizing different mobile devices (e.g. iPhone and iPad) with separate settings.

You can manage the user accounts individually and select which folders to synchronize for each user. Thus, it is possible to synchronize, e.g., on the iPhone only the Outlook calendar and on the iPad additionally to synchronize the contacts. 

Category: Version 1.0

Your personal Outlook data is not stored in the cloud. For synchronization, your Windows PC and your smartphone/tablet must be switched on at the same time and SimpleSYN Mobile must be running on the Windows PC.

Category: Version 1.0

For setting up the synchronization on the device, a special SimpleSYN Mobile account of the type "Exchange ActiveSync" is created.

During the first synchronization, the data is synchronized from Outlook to the mobile device. Changes made in this account after the first synchronization are always synchronized by SimpleSYN Mobile to both sides (bidirectional).

E-mails, appointments and contacts that were saved on the mobile device before the first synchronization, i.e. that are not in the SimpleSYN account, are not synchronized to Outlook because they use different accounts. If you also want to keep this data up to date in the future, make sure that this data is also available in Outlook before the first synchronization.

Category: Version 1.0

There is usually no need to install an additional app on your mobile device. For setting up the synchronization on the device, a special SimpleSYN Mobile account of the type "Exchange ActiveSync" is created.

Before SimpleSYN Mobile can be used for synchronization, you must set up SimpleSYN Mobile once, configure the devices you want to synchronize and connect them to SimpleSYN Mobile.

The setup process therefore includes two steps:

1. Installing and setting up the SimpleSYN Mobile software on your Windows ® PC with Outlook ® installed.
2. The configuration on your devices (e.g. smartphone).

During setup on the PC, a SimpleSYN Mobile pseudo email address is automatically generated. The address has the ending @simplesyn.app and is required to establish a connection from your device.

You can find more information about the setup on this page.

Category: Version 1.0

On the Windows PC, the Outlook data file must be selected in the SimpleSYN Mobile main window under "Configuration" and here the "Contacts" and the "Calendar" must be selected for synchronization.

The SimpleSYN Mobile calendar or contacts must be selected on the Android device and the entry "Synchronize contacts" and "Synchronize calendar" must also be activated in the account settings for the SimpleSYN Mobile account (see example below).

Category: Version 1.0

If you want to make a backup of your Outlook data files, disable the synchronization of SimpleSYN Mobile and close the main window. SimpleSYN Mobile then no longer accesses the data files. After the backup, you can re-enable synchronization.

To deactivate the synchronization, right-click on the SimpleSYN Mobile icon in the notification area and select "Disable synchronization" from the context menu.

Category: Version 1.0

If you set up the SimpleSYN Mobile account on the mobile device and made a mistake when entering the e-mail address or the password, there will be no error message with the old Android versions, but the settings are incomplete and synchronization cannot take place.

Make sure that "Server" displays a longer string of numbers and letters, followed by ".simplesyn.app".

If only"simplesyn.app" is displayed in "Server", you probably have typed in a wrong email address or password. In this case, tap the back arrow and check the email address and password details.

Category: Version 1.0

With SimpleSYN Mobile, you can not only sync your emails, contacts, and calendar to your smartphone, but also sync the notes and tasks.

However, Android devices do not have a built-in default app for managing notes. On your Android device, you must therefore use a third-party app, such as "Tasks & Notes for MS Exchange" (https://play.google.com/store/apps/details?id=org.myklos.inote&hl=de). You can use the current Gmail app for the tasks.

On your iOS device, you do not need an additional app and you can use the built-in tasks and notes apps.

Category: Troubleshooting, Version 4.x, Version 5.x

This message can be triggered by flawed Add-Ins from Third Party manufacturers. Outlook Add-Ins from Third Party manufacturers can hinder communication between SimpleSYN and Outlook.

Known problems: You may receive this message if you have the Apple Mobile Device Support Add-In installed, which is automatically installed by iTunes. The Add-in may make the PST file unusable for other applications when Outlook is shut down. Then SimpleSYN will also no longer be able to access the PST file.

To avoid the problem do not close Outlook while SimpleSYN is running.

If you are not using iTunes to synchronize an iPhone/iPod with Outlook, you could also deactivate the Add-in in Outlook.

Category: Purchase, Version 4.x, Version 5.x, Version 6.x

Please direct these questions to our payment partner Digital River GmbH (share-it!). 

Contact:

Telephone:
Customer Service Europa: +49 221 31088-30

E-Mail:
support-eng@shareit.com (English)
support-fre@shareit.com (French)
support-por@shareit.com (Portuguese)
support-spa@shareit.com (Spanish)
support@us.shareit.com (Canada and the USA)

FAQ:
https://account.mycommerce.com/Home/Faq/

Category: Operation, Version 4.x, Version 5.x, Version 6.x

If a computer is not reachable over network or Internet, then the synchronization is carried out as soon as the computer is back in the network or online and SimpleSYN has established a connection with the SimpleSYN server.

All Outlook items that were changed or created up to that point are automatically recognized and synchronized by SimpleSYN.

Category: General, Version 4.x, Version 5.x, Version 6.x

No, a Windows Live Hotmail account or Outlook Business Contact Manager are not supported by SimpleSYN.

Category: Operation, Version 4.x, Version 5.x, Version 6.x

The SimpleSYN Business Version can synchronize Outlook worldwide over the Internet. The standard version only supports synchronization over a local network.

Category: Operation, Version 4.x, Version 5.x, Version 6.x

No, the folder "deleted Objects" can not be synchronized.

Category: Operation, Version 4.x, Version 5.x, Version 6.x

No, Outlook does not have to be open, only SimpleSYN has to be started on all computers.

Category: General, Version 4.x, Version 5.x, Version 6.x

SimpleSYN synchronizes all local accounts. External data sources such as the Google Calendar, Apple iCloud or Outlook.com accounts can not be synced

Category: General, Version 4.x, Version 5.x, Version 6.x

Press on your server computer inside of SimpleSYN’s main window once the “Alt” key to open the main menu and choose the menu item “View > State Properties.

If you open the state database properties (Tab “General”) on the server, do you see any old client that is not synchronized anymore (you can see this from the last synchronization date)? 

If yes, please click on this client and click on “remove”. This will delete the status for the selected client will make some space available in the status database.

Category: Installation, Version 4.x, Version 5.x, Version 6.x

SimpleSYN requires an active internet connection for its operation. The internet connection is required to connect to a central server operated by SimpleSYN. This server is used to help in the establishment of a direct connection between the SimpleSYN server and SimpleSYN client. Only data required for establishing the connection is transferred via this central server. After establishing an connection, SimpleSYN uses the best connectivity available.

If SimpleSYN Business is used to synchronize via the Internet and it is impossible to create a direct connection between SimpleSYN server and SimpleSYN client, e.g. because of Firewalls NAT or Routers are blocking the direct connection, SimpleSYN uses a relay server as a last resort. This relay server allows SimpleSYN to communicate even if only outgoing traffic is allowed from your networks.

In either case the connection between SimpleSYN will always  use an SSL/TLS encryption respectively.

Your Outlook data is never transferred in clear-text nor stored permanently on our Internet servers (no Cloud).

Note: SimpleSYN only supports proxy servers as of version 5. In all previous versions, SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For version 4:

Starting from version 5:

Category: Installation, Version 4.x, Version 5.x, Version 6.x

SimpleSYN is a Client-/Server application. In your SimpleSYN network one PC must be configured as a server. The SimpleSYN server must be authorized in the Windows Firewall and/or Desktop firewall.

Please make sure that SimpleSYN is allowed in your personal firewall.

SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For version 4:

Starting from version 5:

Category: Purchase, Version 4.x, Version 5.x, Version 6.x

Please contact our Support, with details on purchase date and order number.

Category: Purchase, Version 5.x, Version 6.x

You purchase the desired license quantity on the website and initiate the order transaction, then follow the instructions. 

The payment process is handled by our sales partner Digital River GmbH (share*it!)

Contact:

Digital River GmbH
Vogelsanger Str. 78
D-50823 Köln
Telephone: +49 221 31088-0
Fax: +49 221 31088-99

Note:
You`ll need a license per computer you want to synchronize. For example: If you wish to synchronize Outlook between your laptop and your desktop computer, you will need two licenses. If you want to synchronize 3 computers, you`ll need 3 licenses, etc. If you want to use SimpleSYN on a terminal server with different users, you need a license for each user.

Ask about our discounts for school, university students, teachers and multiple licenses. Do you have any questions about our products? Please contact us, we will be happy to advise you!

Category: Installation, Version 4.x, Version 5.x, Version 6.x

You can easily upgrade Outlook (or Office). The previous version does not need to be uninstalled. SimpleSYN automatically detects the new Outlook version.

Note:
Install Outlook in the same bit version as the previous version, either in 32-bit or 64-bit.

If you want to install Outlook in a different bit version than the previous version, first uninstall SimpleSYN and reinstall SimpleSYN after the Outlook update.

Category: Installation, Version 4.x, Version 5.x, Version 6.x

Yes, SimpleSYN  supports Outlook in 64-Bit.