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Category: Operation, Version 5.x, Version 6.x

When using the automatic synchronization it is also possible to synchronize all Outlook® subfolders automatically. The Outlook® subfolders will use the same synchronization direction and settings as their parent folder. Changes to the folder hierarchy below a selected folder are being synchronized.

Changes of the selected parent folder are not automatically synchronized. If a selected parent folder is being moved or deleted, the synchronization of this folder and all of its children will stop and is marked with a red X in the synchronization settings.

If you would like to continue synchronizing this folder at the new location, check the assignment of the folder in the synchronization settings on the client PC and save the page.

Moved subfolders are being deleted and completely resynchronized on the remote computer Deleted folders are also deleted on the remote side; all data inside the folder will be deleted in this case.

Category: Troubleshooting, Version 5.x, Version 6.x

The message "destination folder was not found" appears if the top folder level in Outlook (eg "Personal folders") has been named differently on the SimpleSYN client and SimpleSYN server. In this case, SimpleSYN can not assign the destination folders automatically because no new PST files are created by SimpleSYN.

Click on the "Select a different target folder" link and select the folder where you want to sync.

Alternatively, you can name the highest folder level identically on all computers in advance.

Category: General, Version 5.x, Version 6.x

SimpleSYN requires an active internet connection for its operation. The internet connection is required to connect to a central server operated by SimpleSYN. This server is used to help in the establishment of a direct connection between the SimpleSYN server and SimpleSYN client. Only data required for establishing the connection is transferred via this central server. After establishing an connection, SimpleSYN uses the best connectivity available.

In either case the connection between SimpleSYN will always  use an SSL/TLS encryption respectively. Your Outlook data is never transferred in clear-text nor stored permanently on our Internet servers (no Cloud).

As Internet flat rates are more and more common nowadays, we have decided to use the same connection technique for the standard version. The only difference is, that the standard version will only establish a connection in the local network.

If you would like to use SimpleSYN without an internet connection or without our central server, then there is the option of changing the connection configuration so that our central server is no longer necessary.

Please note:

If you are using the SimpleSYN business version, the synchronization will only work in the same local network after the changeover, but no longer between separate networks via the Internet. The option is therefore more suitable for the SimpleSYN standard version if you do not want our central server to be used.

You can activate the “Custom connection mode“ for SimpleSYN starting from version 5 as follows:

For this open the SimpleSYN main window> Options> Advanced Options.

Activate the option "Custom connection mode" on all PCs (server and clients).

On your clients enter in the filed “Custom server name / address” the computer name or static IP address from your SimpleSYN server.

Category: Troubleshooting, Version 5.x, Version 6.x

The behavior can occur if Outlook was installed in a different bit version than the previous version during the new installation. In this case, the bit versions of Outlook and SimpleSYN no longer match and SimpleSYN can no longer be started.

Uninstall SimpleSYN under the Windows control panel (or under "Apps") and then reinstall SimpleSYN.

If the behavior occurs again afterwards, then install SimpleSYN in the correct bit version as follows:

  1. First find out in which bit version (32 bit or 64 bit) Outlook was installed after the reinstallation. To do this, open Outlook and click on "File > Office Account > About Outlook". You can see the bit version behind the version number.
  2. Uninstall SimpleSYN from the Windows control panel  (or under "Apps").
  3. Then download SimpleSYN and navigate to the directory where the "SimpleSYN.exe" file (for the standard version) or "SimpleSYN_Business.exe" file (for the business version) is located (e.g. on the desktop or in the download folder) .
  4. In this directory, press and hold the „shift" key on the keyboard and right click in a free area and select " Open PowerShell window here " from the context menu.

  5. After that, the Windows PowerShell window will open.

    Now type in the following command and press the ENTER key (Note: Pay attention to the correct spelling. There is no space at the beginning of the command between ".\").

    With the standard version:

    When you have installed Outlook in 32-Bit, use the following command:
    .\SimpleSYN.exe Platform=x86

    When you have installed Outlook in 64-Bit, use the following command:
    .\SimpleSYN.exe Platform=x64

    With the business version:

    When you have installed Outlook in 32-Bit, use the following command:
    .\SimpleSYN_business.exe Platform=x86

    When you have installed Outlook in 64-Bit, use the following command:
    .\SimpleSYN_business.exe Platform=x64

  6. You can then install SimpleSYN. After the installation, SimpleSYN is started correctly again.

Category: Operation, Version 5.x, Version 6.x

To call up the Configuration Wizard again, please follow these steps:

  1. Open the SimpleSYN user interface
  2. Press the “Alt“ key to show the SimpleSYN menu 
  3. In the menu under “Help” activate the entry “Show Configuration Wizard on next startup“
  4. Exit SimpleSYN. To do so right-click on the SimpleSYN symbol in the Windows system tray and choose “Exit”

The next time SimpleSYN is opened the configuration window will be displayed again.

Category: Operation, Version 5.x, Version 6.x

The synchronization is not carried out in specific intervals, but rather as needed. As soon as the SimpleSYN client and SimpleSYN server have a connection the synchronization is carried out continuously and virtually in real-time.  After the initial synchronization only changes to the Outlook database are exchanged. The Outlook synchronization runs automatically in the background.

Example: If a new e-mail is received, an existing e-mail is changed, deleted of moved, SimpleSYN will immediately synchronize this action on all computers. SimpleSYN checks if the target folder already contains the e-mail. If the e-mail does not exist it is synchronized into the folder. If the e-mail already exists it will only be synchronized if a change has occurred. If the target computer is not reachable, the e-mail is synchronized as soon as the computer establishes a connection over the local network.

Category: Troubleshooting

In this case there is an problem on the file "SimpleSYN.config", so SimpleSYN can not be started anymore.

To repair SimpleSYN on this computer, please follow these steps:

  • Open a Windows Explorer and navigate to this directory:

    For Version 4:
    C:\Users\[Username]\AppData\Local\SimpleSYN\4.0.0.0

  • In this directory you will find the file: “SimpleSYN.config” (may also be shown as just “SimpleSYN” without the extension .config).
  • Delete this file
  • Restart SimpleSYN

Then SimpleSYN starts normally again. You would then need to activate SimpleSYN only once with your license file.

If you no longer have the license, contact our support.

Category: Operation, Troubleshooting, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

The earliest date that the Google Calendar app can display is January 1, 1970. The appointments were synchronized correctly, but cannot be displayed in the app.

For birthdays, we recommend storing them in contacts. Older appointments can also be added there and the calendar app displays them correctly.

Category: SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

If you want to sync multiple Outlook data files, create a separate user account for each Outlook data file. Multiple user accounts are also suitable for synchronizing different mobile devices (e.g. iPhone and iPad) with separate settings.

You can manage the user accounts individually and select which folders to synchronize for each user. Thus, it is possible to synchronize, e.g., on the iPhone only the Outlook calendar and on the iPad additionally to synchronize the contacts. 

Category: SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

There is usually no need to install an additional app on your mobile device. For setting up the synchronization on the device, a special SimpleSYN Mobile account of the type "Exchange ActiveSync" is created.

Before SimpleSYN Mobile can be used for synchronization, you must set up SimpleSYN Mobile once, configure the devices you want to synchronize and connect them to SimpleSYN Mobile.

The setup process therefore includes two steps:

  1. Installing and setting up the SimpleSYN Mobile software on your Windows ® PC with Outlook ® installed.
  2. The configuration on your devices (e.g. smartphone).

During setup on the PC, a SimpleSYN Mobile pseudo email address is automatically generated. The address has the ending @simplesyn.app and is required to establish a connection from your device.

You can find more information about the setup on this page.

Category: SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

For setting up the synchronization on the device, a special SimpleSYN Mobile account of the type "Exchange ActiveSync" is created.

During the first synchronization, the data is synchronized from Outlook to the mobile device. Changes made in this account after the first synchronization are always synchronized by SimpleSYN Mobile to both sides (bidirectional).

E-mails, appointments and contacts that were saved on the mobile device before the first synchronization, i.e. that are not in the SimpleSYN account, are not synchronized to Outlook because they use different accounts. If you also want to keep this data up to date in the future, make sure that this data is also available in Outlook before the first synchronization.

Category: SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

On the Windows PC, the Outlook data file must be selected in the SimpleSYN Mobile main window under "Configuration" and here the "Contacts" and the "Calendar" must be selected for synchronization.

The SimpleSYN Mobile calendar or contacts must be selected on the Android device and the entry "Synchronize contacts" and "Synchronize calendar" must also be activated in the account settings for the SimpleSYN Mobile account (see example below).

Category: Troubleshooting, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

If you set up the SimpleSYN Mobile account on the mobile device and made a mistake when entering the e-mail address or the password, there will be no error message with the old Android versions, but the settings are incomplete and synchronization cannot take place.

Make sure that "Server" displays a longer string of numbers and letters, followed by ".simplesyn.app".

If only"simplesyn.app" is displayed in "Server", you probably have typed in a wrong email address or password. In this case, tap the back arrow and check the email address and password details.

Category: Operation, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

With SimpleSYN Mobile, you can not only sync your emails, contacts, and calendar to your smartphone, but also sync the notes and tasks.

However, Android devices do not have a built-in default app for managing notes. On your Android device, you must therefore use a third-party app, such as "Tasks & Notes for MS Exchange" (https://play.google.com/store/apps/details?id=org.myklos.inote&hl=de). You can use the current Gmail app for the tasks.

On your iOS device, you do not need an additional app and you can use the built-in tasks and notes apps.