FAQ

Category: Purchase, Version 4.x, Version 5.x

Please contact our Support, with details on purchase date and order number.

You can reach our Support under the e-mail address support@simplesyn.net or over the Support Form.

In emergencies you can reach our Support under the following telephone number:

Telephone: +49 511-53 46 22-4

We hope you will understand that we cannot always guarantee our availability by phone.

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

SimpleSYN licenses are lifetime licenses, prices are one-time costs (no monthly/annual fees).

You purchase a SimpleSYN license for long-term use without any recurring billing or time limits on use. All updates within the same main version (eg version 4.0 to version 4.1, etc.) are included. Upgrades to new major versions (eg version 4.x to version 5) are not free but, of course, optional.

Category: Operation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

The synchronization is not carried out in specific intervals, but rather as needed. As soon as the SimpleSYN client and SimpleSYN server have a connection the synchronization is carried out continuously and virtually in real-time.  After the initial synchronization only changes to the Outlook database are exchanged. The Outlook synchronization runs unobtrusively in the background.

It is also possible to manually synchronize single Outlook items or folders using the SimpleSYN Outlook-Add-In. Here the synchronization is also carried out as soon as SimpleSYN has established a connection.

Example: If a new e-mail is received, an existing e-mail is changed, deleted of moved, SimpleSYN will immediately synchronize this action on all computers. SimpleSYN checks if the target folder already contains the e-mail. If the e-mail does not exist it is synchronized into the folder. If the e-mail already exists it will only be synchronized if a change has occurred. If the target computer is not reachable, the e-mail is synchronized as soon as the computer establishes a connection over the local network.

Category: General, Version 3.0, Version 3.5, Version 4.x, Version 5.x

SimpleSYN Standard is fully compatible with the Business Version. You can only synchronize over a local network with the standard version, however.

Please note: The SimpleSYN server has to be in the same local network as the client.

Further note: The Configuration Wizard in the standard version cannot establish a connection with the SimpleSYN server if the SimpleSYN server is configured for synchronization via the Internet.

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Please direct these questions to our payment partner Digital River GmbH (share-it!). You can find the Customer Care Center of share-it under the following link. Here you can find the answers to the most common questions:

http://www.shareit.com/ccc/

Contact:

share-it!
Digital River GmbH
Vogelsanger Str. 78
D-50823 Köln
Telephone: +49 221 31088-0
Fax: +49 221 31088-99
https://www.mycommerce.com/
info@shareit.de

Category: General, Version 4.x, Version 5.x

No, the trial version has no restrictions whatsoever; you have access to the full potential of SimpleSYN. There is merely a dialog window on startup informing you how many days you have left on the test version, which you have to manually confirm.  You can use and test SimpleSYN for 30 days, for free and noncommittal. After the trial period has ended SimpleSYN cannot be started.

Category: Troubleshooting, Version 4.x, Version 5.x

This message can be triggered by flawed Add-Ins from Third Party manufacturers. Outlook Add-Ins from Third Party manufacturers can hinder communication between SimpleSYN and Outlook.

Known problems: You may receive this message if you have the Apple Mobile Device Support Add-In installed, which is automatically installed by iTunes. The Add-in may make the PST file unusable for other applications when Outlook is shut down. Then SimpleSYN will also no longer be able to access the PST file.

To avoid the problem do not close Outlook while SimpleSYN is running.

If you are not using iTunes to synchronize an iPhone/iPod with Outlook, you could also deactivate the Add-in in Outlook.

Category: Troubleshooting, Version 4.x, Version 5.x

If the SimpleSYN toolbar is no longer visible in Outlook, either the SimpleSYN toolbar or the SimpleSYN-Add-In was disabled in Outlook. Follow these steps:

Outlook 2007

  1. Open Outlook
  2. Check whether the SimpleSYN toolbar was disabled. To do so click on “View” in the Outlook menu bar
  3. Click on “Toolbars“ and search for the entry “SimpleSYN
  4. If there is an entry “SimpleSYN“ make sure it is enabled

I If there is no entry for “SimpleSYN“ to be found, then proceed as follows:

  1. In the Outlook menu “Tools” click on “Trust Center”
  2. In the menu “Categories” click on “Add-Ins“
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items.

If the SimpleSYN-Add-In is in the list of disabled items then proceed as follows:

  1. In the tab “Manage“ click on “Deactivated elements“ and then on “Go to“
  2. Choose the SimpleSYN Add-In and click on “Activate“
  3. Click on “Close“
  4. Shut down and restart Outlook

If the SimpleSYN toolbar is still not visible:

  1. In the Outlook menu “Tools” click on “Trust Center “
  2. In the menu “Categories” click on “Add-Ins “
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items.
  4. In the tab “Manage“ click on “COM-Add-Ins“ and then on “Go to“
  5. In the dialog COM-Add-Ins activate the check box next to the disabled SimpleSYN Add-In
  6. Click on “OK“
  7. Shut down and restart Outlook

Outlook 2010, Outlook 2013, Outlook 2016

  1. Open Outlook
  2. Check whether the SimpleSYN menu strip was switched off. To this end click in Outlook on “File” to open the Backstage area and then on “Options“
  3. Click in the area “Categories” on “Customize menu strip“
  4. In the area beneath “Customize menu strip” click on “Main tabs” and search for the entry “SimpleSYN
  5. Check the check box next to the entry “SimpleSYN

If no entry “SimpleSYN“ is to be found under the main tabs then proceed as follows:

  1. In the Outlook Backstage area click on “Options“
  2. In the area “Categories” click on “Add-Ins“
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items

If the SimpleSYN-Add-In is listed in disabled items, then follow these steps:

  1. In the tab “Manage“ click on “Deactivated elements“ and then on “Go to “
  2. Highlight the SimpleSYN Add-In and click on “Activate“
  3. Click on “Close“
  4. Shut down and restart Outlook

If the SimpleSYN toolbar is still not visible:

  1. Click in the Outlook Backstage area “Options“
  2. In the area “Categories” click on “Add-Ins “
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items
  4. In the tab “Manage“ click on “COM-Add-Ins“ and then on “Go to“
  5. Check the check box next to the disabled SimpleSYN Add-In in the dialog COM-Add-Ins
  6. Click on “OK“
  7. Shut down and restart Outlook

Category: Troubleshooting, Version 4.x, Version 5.x

If SimpleSYN cannot establish a connection make sure the following is correct:

  1. Make sure SimpleSYN is installed and started on both the client and the server computer
  2. At least one computer has to be configured as SimpleSYN server and a second as SimpleSYN client
  3. Install the latest version of SimpleSYN on all computers that are to be synchronized
  4. Make sure you have an active internet connection on both computers
  5. Check whether the time is correctly set on both computers. Set the same time on both computers.

Additionally: 

  1. Make sure the correct server has been selected on the SimpleSYN clients.
  2. Make sure the password has been entered correctly.

Category: Troubleshooting, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

The message "destination folder was not found" appears if the top folder level in Outlook (eg "Personal folders") has been named differently on the SimpleSYN client and SimpleSYN server. In this case, SimpleSYN can not assign the destination folders automatically because no new PST files are created by SimpleSYN.

Click on the "Select a different target folder" link and select the folder where you want to sync.

Alternatively, you can name the highest folder level identically on all computers in advance.

Category: General, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Press on your server computer inside of SimpleSYN’s main window once the “Alt” key to open the main menu and choose the menu item “View > State Properties.

If you open the state database properties (Tab “General”) on the server, do you see any old client that is not synchronized anymore (you can see this from the last synchronization date)? 

If yes, please click on this client and click on “remove”. This will delete the status for the selected client will make some space available in the status database.