Category: General, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

No, Windows Mail is not supported by SimpleSYN. SimpleSYN requires Outlook 2007, Outlook 2010, Outlook 2013 or Outlook 2016.

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

The payment process is handled by our sales partner Digital River GmbH (share-it!).

Contact:

share-it!
Digital River GmbH
Vogelsanger Str. 78
D-50823 Köln
Telephone: +49 221 31088-0
Fax: +49 221 31088-99
https://www.mycommerce.com/
info@shareit.de

Category: Support Services, Version 4.x, Version 5.x

For queries on extending the test period please contact our Support.  

You can reach our Support under the e-mail address support@simplesyn.net or over the Support Form.

Category: General, Version 4.x, Version 5.x

The SimpleSYN symbol is shown in the Windows system tray. On the SimpleSYN client computer the symbol becomes multi-colored when the SimpleSYN client establishes a connection with the SimpleSYN server and is ready for synchronization.

Category: Installation, Version 4.x, Version 5.x

You will need to have administrator rights for the installation of SimpleSYN.

Category: General, Version 4.x, Version 5.x

No, the trial version has no restrictions whatsoever; you have access to the full potential of SimpleSYN. There is merely a dialog window on startup informing you how many days you have left on the test version, which you have to manually confirm.  You can use and test SimpleSYN for 30 days, for free and noncommittal. After the trial period has ended SimpleSYN cannot be started.

Category: Troubleshooting, Version 4.x, Version 5.x

This message can be triggered by flawed Add-Ins from Third Party manufacturers. Outlook Add-Ins from Third Party manufacturers can hinder communication between SimpleSYN and Outlook.

Known problems: You may receive this message if you have the Apple Mobile Device Support Add-In installed, which is automatically installed by iTunes. The Add-in may make the PST file unusable for other applications when Outlook is shut down. Then SimpleSYN will also no longer be able to access the PST file.

To avoid the problem do not close Outlook while SimpleSYN is running.

If you are not using iTunes to synchronize an iPhone/iPod with Outlook, you could also deactivate the Add-in in Outlook.

Category: Troubleshooting, Version 4.x, Version 5.x

If SimpleSYN cannot establish a connection make sure the following is correct:

1. Make sure SimpleSYN is installed and started on both the client and the server computer
2. At least one computer has to be configured as SimpleSYN server and a second as SimpleSYN client
3. Install the latest version of SimpleSYN on all computers that are to be synchronized
4. Make sure you have an active internet connection on both computers
5. Check whether the time is correctly set on both computers. Set the same time on both computers.

Additionally: 

1. Make sure the correct server has been selected on the SimpleSYN clients.
2. Make sure the password has been entered correctly.

Category: Purchase, Version 4.x, Version 5.x

The full version of SimpleSYN is activated by the license. You do not have install a new version or reconfigure the settings.

Category: Operation, Version 4.x, Version 5.x

All Outlook items are synchronized by SimpleSYN, for example:

• E-mails
• Notes
• Tasks
• Appointments
• Contact
• RSS-Feeds
• Journal Entries

Category: General, Version 4.x, Version 5.x

SimpleSYN only synchronizes the Outlook items. Settings are not transferred. Therefore e-mail accounts have to be manually set up.

Category: Operation, Version 3.5, Version 4.x, Version 5.x

The SimpleSYN Business Version can synchronize Outlook worldwide over the Internet. The standard version only supports synchronization over a local network.

Category: Troubleshooting, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

The message "destination folder was not found" appears if the top folder level in Outlook (eg "Personal folders") has been named differently on the SimpleSYN client and SimpleSYN server. In this case, SimpleSYN can not assign the destination folders automatically because no new PST files are created by SimpleSYN.

Click on the "Select a different target folder" link and select the folder where you want to sync.

Alternatively, you can name the highest folder level identically on all computers in advance.

Category: General, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Press on your server computer inside of SimpleSYN’s main window once the “Alt” key to open the main menu and choose the menu item “View > State Properties.

If you open the state database properties (Tab “General”) on the server, do you see any old client that is not synchronized anymore (you can see this from the last synchronization date)? 

If yes, please click on this client and click on “remove”. This will delete the status for the selected client will make some space available in the status database.

Category: Operation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

If a computer is not reachable over network or Internet, then the synchronization is carried out as soon as the computer is back in the network or online and SimpleSYN has established a connection with the SimpleSYN server.

All Outlook items that were changed or created up to that point are automatically recognized and synchronized by SimpleSYN.

Category: Operation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

No, the folder "deleted Objects" can not be synchronized.

Category: Installation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Yes, Microsoft Outlook is an essential requirement for the installation of SimpleSYN.

Category: Installation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

No, SimpleSYN does not support Windows RT. SimpleSYN requires a full Windows 8/10 version (x86 or x64), e.g. running on the Microsoft Surface Pro.

Category: General, Version 3.0, Version 3.5, Version 4.x, Version 5.x

SimpleSYN can not be used to synchronize between a POP3 account and an IMAP account. Use the same account type on the PCs (either POP3 or IMAP).

If you use a POP3 account on all PCs, you can also synchronize the e-mail folders (for example, Inbox) with SimpleSYN.

If you use an IMAP account on your PC, then the e-mail folders are automatically synchronized by default, since an IMAP account is server-based. The e-mail folders of an IMAP account should therefore not be selected in addition to the synchronization, since otherwise it can lead to complications with SimpleSYN (as of version 5, e-mail folders of an IMAP account are also no longer selectable). If you use an IMAP account, SimpleSYN allows you to synchronize all other local folders (such as tasks, calendars, contacts, or notes).

Category: General, Version 3.5, Version 4.x, Version 5.x

SimpleSYN synchronizes Outlook only between Windows PCs.

An additional synchronization solution for mobile devices based on iOS, Android or Windows Phone is currently under development.

Category: Operation, Version 4.x, Version 5.x

If you want to exit SimpleSYN if Outlook is closed, follow these steps:

1. Right-click on the SimpleSYN icon in the Windows notification area and choose “Exit”
2. Close any Outlook window
3. Open the SimpleSYN Add-In configuration file with a text editor like notepad. The configuration file can be found in:
   
   At Version 4:
   C:\Users\[User name]\AppData\Local\SimpleSYN\4.0.0.0\[Outlook profile name].addin.config
   
   At Version 5:
   C:\Users\[User name]\AppData\Local\SimpleSYN\5.0.0.0\[Outlook profile name].addin.config
   
   
   
4. Add the following code in the section between <appSettings> and </appSettings>:
   <!-- SimpleSYN is exited when Outlook is being closed. -->
   <add key="AutoExitSimpleSyn" value="true" />
   <!-- SimpleSYN is started if the Add-In is being loaded. -->
   <add key="AutoStartSimpleSyn" value="true" />
5. Open Outlook again.

Category: Installation, Version 4.x

In that case, you probably have an Office 365 version from the Microsoft App Store installed.

Programs from the Microsoft App Store can not currently recognize SimpleSYN version 4 (these programs are isolated from the rest of the system). Office 365 version from the Microsoft App Store supports SimpleSYN version 5.

Please reinstall Outlook / Office at https://www.office.com/setup

Then everything should work and go through the installation.

Category: Installation, Troubleshooting, Version 5.x

Open the SimpleSYN main window and go to "Options -> Advanced Options". Under "Outlook Version", select the version of Outlook you are using and save the settings.

Then close SimpleSYN by right-clicking on the SimpleSYN icon in the notification area of the Windows taskbar and restart SimpleSYN.

Category: Installation, Version 4.x, Version 5.x

SimpleSYN is a Client-/Server application. In your SimpleSYN network one PC must be configured as a server. The SimpleSYN server must be authorized in the Windows Firewall and/or Desktop firewall.

Please make sure that SimpleSYN is allowed in your personal firewall.

SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For Version 4:

For Version 5:

Category: Installation, Version 4.x, Version 5.x

SimpleSYN requires an active internet connection for its operation. The internet connection is required to connect to a central server operated by SimpleSYN. This server is used to help in the establishment of a direct connection between the SimpleSYN server and SimpleSYN client. Only data required for establishing the connection is transferred via this central server. After establishing an connection, SimpleSYN uses the best connectivity available.

If SimpleSYN Business is used to synchronize via the Internet and it is impossible to create a direct connection between SimpleSYN server and SimpleSYN client, e.g. because of Firewalls NAT or Routers are blocking the direct connection, SimpleSYN uses a relay server as a last resort. This relay server allows SimpleSYN to communicate even if only outgoing traffic is allowed from your networks.

In either case the connection between SimpleSYN will always  use an SSL/TLS encryption respectively.

Your Outlook data is never transferred in clear-text nor stored permanently on our Internet servers (no Cloud).

Note: SimpleSYN only supports proxy servers as of version 5. In all previous versions, SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For Version 4:

For Version 5: