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Category: Troubleshooting, Version 2.x / 3.x

With a lifetime license, new major versions are not installed automatically. Instead, they are displayed in the user interface under "Information." This is how we inform customers with a lifetime license that a new major version is available. Lifetime license customers have the opportunity to test the new major version and can manually initiate the download from the user interface.

If you want to stay with version 2, you can also deactivate the upgrade notice as follows:

Simply click “Do not show this upgrade again” in the update dialog to stop receiving further upgrade notifications.

Some more information about the licenses:

With a lifetime license, there are no additional monthly/annual costs. The license entitles you to unlimited use of the licensed version (e.g., version 2.0). Minor updates (e.g., version 2.0 to version 2.0.1, etc.) are free. Upgrades to new major versions (e.g., version 2.x to version 3) are subject to a fee, but are of course optional.

Subscription licenses include both minor updates and upgrades to new major versions.

If you currently have version 3 installed, uninstall version 3 and then reinstall version 2. Version 2 can be found at the following link:

https://www.simplesyn.net/Media/Default/Downloads/Mobile/2.8.13611/SimpleSYN_Mobile.exe

After that, everything should work as usual again.

Category: Installation, SimpleSYN Mobile, Version 2.x / 3.x

SimpleSYN Mobile supports the following versions of Microsoft ® Windows ® and Outlook ®.

Requirements for the Windows PC hosting the installation:

  • Microsoft® Windows®
    • Windows® 11 (x86/x64)
    • Windows® 10, version 1909 or newer (x86/x64)
  • Microsoft® Outlook ®
    • Microsoft/Office 365® mit Outlook® (x86/x64)
    • Outlook® 2024, 2021, 2019, 2016 (x86/x64)

Important: Classic Outlook for Windows is supported - not the new Outlook app

For the device you want to synchronize, the following requirements must be met:

  • Supports all smartphones and tablet computers based on:
    • Apple iOS, iPadOS version 12 or later 
    • Android version 8 and later

Please note:

  • An active internet connection is required for synchronization.
  • All participating devices must be turned on at the same time for synchronization, as your Outlook data is not stored in the cloud.

Category: Operation, Version 5.x, Version 6.x

To automatically close SimpleSYN when Outlook is closed and to start it again automatically when Outlook is started, make the following settings:

  1. Right-click on the SimpleSYN icon in the Windows notification area and choose “Exit”
  2. Close any Outlook window
  3. Open the SimpleSYN Add-In configuration file with a text editor like notepad. The configuration file can be found in:

    At Version 4:
    C:\Users\[User name]\AppData\Local\SimpleSYN\4.0.0.0\[Outlook profile name].addin.config

    At Version 5:
    C:\Users\[User name]\AppData\Local\SimpleSYN\5.0.0.0\[Outlook profile name].addin.config

    At Version 6:
    C:\Users\[User name]\AppData\Local\SimpleSYN\Add-In\6.0.0.0\[Outlook profile name].addin.config

  4. Add the following code in the section between <appSettings> and </appSettings>:

    <!-- SimpleSYN is exited when Outlook is being closed. -->
    <add key="AutoExitSimpleSyn" value="true" />
    <!-- SimpleSYN is started if the Add-In is being loaded. -->
    <add key="AutoStartSimpleSyn" value="true" />

  5. Open Outlook again.

Category: General, Version 5.x, Version 6.x

The trial versions of SimpleSYN Standard, Business, and Mobile offer the full range of features.

During the trial period, SimpleSYN Standard and Business will only display a notification window upon startup, indicating the remaining trial time, which you must manually confirm.

You can test SimpleSYN free of charge and without obligation for 30 days. After the trial period, further use without a license is no longer possible.

Category: General, Version 5.x, Version 6.x

If you have made changes to the Outlook default color categories, you must ensure that the color category list (formerly the "Main Category List") is manually configured identically on all PCs. SimpleSYN does not automatically synchronize this list. The categories assigned to the items are retained and correctly synchronized by SimpleSYN.

Starting with version 6, the "Add new categories to the main category list" function is available.

If this option is enabled, SimpleSYN checks during synchronization whether all categories used in the items are also present in the main category list. If a category is missing, it is automatically added to the list with a default color. You can then manually adjust the color to ensure a consistent display across all devices

Category: Troubleshooting, Version 5.x, Version 6.x

Please make a Outlook repair installation on this computer. Please follow this instruction:
https://support.office.com/en-us/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Important:

Choose a full online Outlook repair installation and NOT a quick repair.