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FAQ

Category: Operation, Version 5.x, Version 6.x

To automatically close SimpleSYN when Outlook is closed and to start it again automatically when Outlook is started, make the following settings:

  1. Right-click on the SimpleSYN icon in the Windows notification area and choose “Exit”
  2. Close any Outlook window
  3. Open the SimpleSYN Add-In configuration file with a text editor like notepad. The configuration file can be found in:

    At Version 4:
    C:\Users\[User name]\AppData\Local\SimpleSYN\4.0.0.0\[Outlook profile name].addin.config

    At Version 5:
    C:\Users\[User name]\AppData\Local\SimpleSYN\5.0.0.0\[Outlook profile name].addin.config

    At Version 6:
    C:\Users\[User name]\AppData\Local\SimpleSYN\Add-In\6.0.0.0\[Outlook profile name].addin.config

  4. Add the following code in the section between <appSettings> and </appSettings>:

    <!-- SimpleSYN is exited when Outlook is being closed. -->
    <add key="AutoExitSimpleSyn" value="true" />
    <!-- SimpleSYN is started if the Add-In is being loaded. -->
    <add key="AutoStartSimpleSyn" value="true" />

  5. Open Outlook again.

Category: General, Version 5.x, Version 6.x

The trial versions of SimpleSYN Standard, Business, and Mobile offer the full range of features.

During the trial period, SimpleSYN Standard and Business will only display a notification window upon startup, indicating the remaining trial time, which you must manually confirm.

You can test SimpleSYN free of charge and without obligation for 30 days. After the trial period, further use without a license is no longer possible.

Category: Troubleshooting, Version 5.x, Version 6.x

Please make a Outlook repair installation on this computer. Please follow this instruction:
https://support.office.com/en-us/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Important:

Choose a full online Outlook repair installation and NOT a quick repair.

Category: General, Version 5.x, Version 6.x

If you have made changes to the Outlook default color categories, you must ensure that the color category list (formerly the "Main Category List") is manually configured identically on all PCs. SimpleSYN does not automatically synchronize this list. The categories assigned to the items are retained and correctly synchronized by SimpleSYN.

Starting with version 6, the "Add new categories to the main category list" function is available.

If this option is enabled, SimpleSYN checks during synchronization whether all categories used in the items are also present in the main category list. If a category is missing, it is automatically added to the list with a default color. You can then manually adjust the color to ensure a consistent display across all devices.

Category: Troubleshooting, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

If you want to make a backup of your Outlook data files, disable the synchronization of SimpleSYN Mobile and close the main window. SimpleSYN Mobile then no longer accesses the data files. After the backup, you can re-enable synchronization.

To deactivate the synchronization, right-click on the SimpleSYN Mobile icon in the notification area and select "Disable synchronization" from the context menu.

Category: Troubleshooting, Version 5.x, Version 6.x

IMAP accounts store your emails directly on your email provider's server. This means your emails are automatically synchronized across all your devices.

Important:
Since IMAP already automatically synchronizes email folders (such as Inbox, Sent Items), additional synchronization of these folders with SimpleSYN is not possible. This would lead to conflicts. Therefore, SimpleSYN does not display these email folders in the "Synchronization Settings" on the client.

 Even though email folders cannot be synchronized with IMAP, other local Outlook data such as:

  • Calendar
  • Contacts
  • Tasks
  • Notes

can be easily synchronized with SimpleSYN. 

If you also want your email folders to be synchronized via SimpleSYN, you should use a POP3 account on all PCs instead.