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FAQ

Category: Troubleshooting, Version 1.x, Version 2.x

Restart the Windows PC (do not click “Shut down” and then turn the PC back on, but click “Restart”).

If the behavior occurs again, please send us the log files.

SimpleSYN Mobile includes a built-in function for sending feedback and diagnostic data.

  1. Click on "Information" in the main window and click on "Feedback".
  2. In the next dialog, you can describe your problem and submit your message. The "Include diagnostic data" checkbox shouldbe checked so that we can analyze the problem in detail.

Category: Troubleshooting, Version 2.x

In the SimpleSYN Mobile application on the Windows PC, under “Options > advanced options”, change the value for the “http port”, e.g. instead of “9238” > “9240”.

Then click on the link “Click here to update Windows configuration” to adjust the changed configuration.

Restart SimpleSYN Mobile and create the SimpleSYN Mobile account on the smartphone again.

Category: Installation, Version 6.x

SimpleSYN supports the following versions of Microsoft® Windows® and Outlook® 

  • Microsoft® Windows®
    • Windows® 11 (x86/x64)
    • Windows® 10, version 1909 or newer (x86/x64)
  • Microsoft® Windows® Server
    • Windows® Server 2019 (x86/x64)
    • Windows® Server 2016 (x86/x64)
  • Microsoft® Outlook®
    • Microsoft/Office 365® with Outlook® (x86/x64)
    • Outlook® 2024 (x86/x64)
    • Outlook® 2021 (x86/x64)
    • Outlook® 2019 (x86/x64)
    • Outlook® 2016 (x86/x64)
    • Outlook® 2013 (x86/x64)

Supports the classic Outlook for Windows, not the Outlook (new) app.

Please note:

  • A active Internet connection is required during the synchronization (SimpleSYN Business and SimpleSYN Standard) and the Windiws PCs must be turned on at the same time. Your Outlook data is not stored in the cloud.
  • The Windows service is only available in the SimpleSYN business version. In the SimpleSYN standard version, a Windows user must be logged in to the computer for synchronization.
  • You cannot synchronize your Google calendar or iCloud data with SimpleSYN.

Category: Installation, SimpleSYN Mobile, Version 2.x

SimpleSYN Mobile supports the following versions of Microsoft ® Windows ® and Outlook ®.

Requirements for the Windows PC hosting the installation:

  • Microsoft® Windows®
    • Windows® 11 (x86/x64)
    • Windows® 10, version 1909 or newer (x86/x64)
  • Microsoft® Outlook ®
    • Microsoft/Office 365® with Outlook® (x86/x64)
    • Outlook® 2024 (x86/x64)
    • Outlook® 2021 (x86/x64)
    • Outlook® 2019 (x86/x64)
    • Outlook® 2016 (x86/x64)

Supports the classic Outlook for Windows, not the Outlook (new) app.

For the device you want to synchronize, the following requirements must be met:

  • Supports all smartphones and tablet computers based on:
    • Apple iOS, iPadOS version 12 or later 
    • Android version 8 and later

Please note:

  • An active internet connection is required. All devices must be turned on at the same time. Your Outlook data is not stored in the cloud.

Category: Version 2.x

The classic Outlook for Windows is supported, not the Outlook (new) app.

The following Outlook® versions are supported:

  • Microsoft/Office 365® with Outlook® (x86/x64)
  • Outlook® 2024 (x86/x64)
  • Outlook® 2021 (x86/x64)
  • Outlook® 2019 (x86/x64)
  • Outlook® 2016 (x86/x64)

Category: Installation, Version 6.x

The classic Outlook for Windows is supported, not the Outlook (new) app.

The following Outlook® versions are supported:

  • Microsoft/Office 365® with Outlook® (x86/x64)
  • Outlook® 2024 (x86/x64)
  • Outlook® 2021 (x86/x64)
  • Outlook® 2019 (x86/x64)
  • Outlook® 2016 (x86/x64)
  • Outlook® 2013 (x86/x64)

Category: Installation, Version 6.x

SimpleSYN supports the following versions of Microsoft Outlook:

  • Microsoft/Office 365® with Outlook® (x86/x64)
  • Outlook® 2024 (x86/x64)
  • Outlook® 2021 (x86/x64)
  • Outlook® 2019 (x86/x64)
  • Outlook® 2016 (x86/x64)
  • Outlook® 2013 (x86/x64)

Supports the classic Outlook for Windows, not the Outlook (new) app.

SimpleSYN also works in mixed environments.

Category: Purchase, Version 4.x, Version 5.x, Version 6.x

Licenses for the SimpleSYN standard version and the SimpleSYN business version are lifetime licenses, prices are one-time costs (no subscription).

You purchase a SimpleSYN license for long-term use without any recurring billing or time limits on use. All updates within the same main version (eg version 6.0 to version 6.0.1, etc.) are included. Major upgrades to new versions (eg version 6.x to version 7) are subject to a fee, but optional.

Category: Purchase, SimpleSYN Mobile, Version 1.x, Version 2.x

Licenses are offered as a one-time payment or by subscription. Unsubscribe

With a one-time payment, you will not incur any additional costs per month/year. The license entitles you to use the licensed version (e.g. version 1.0) for an unlimited period of time. Major upgrades to new versions (eg version 1.x to version 2) are subject to a fee, but optional.

Subscription include upgrades to new main versions in addition to minor updates.

More information