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FAQ

Category: Troubleshooting, Version 2.x / 3.x

Please restart both devices (Windows PC and smartphone) first.

Note: An active internet connection is required for synchronization. All participating devices must be turned on at the same time for synchronization.

Then check the following points:

Type of Synchronization

The data on the mobile device can either be:

  • synchronized manually, or
  • automatically synchronized via push.

Important:
Push synchronization occurs immediately only for new entries. Changes or deletions may be synchronized with a delay of up to 15 minutes. The automatic update interval depends on the device's manufacturer and system.

Check whether you have enabled push for the SimpleSYN Mobile account on your device.

Enable Push Synchronization on iOS

  1. Open settings of your Apple iOS device.
  2. iOS / iPadOS version 18: Open Apps, Tap „Mail“, „Contacts“, „Calendar“ or „Notes“ and then tap “Accounts”.
  3. Tap “Fetch new Data” at the bottom.
  4. Enable Push if it is not already activated.
  5. Make sure that Push is selected for the SimpleSYN Mobile Exchange account (not 'Fetch' or 'Manual')."

Manual Data Synchronization on iOS:

Alternatively, you can manually trigger the synchronization of individual data items. On Apple iOS, for example, you can initiate a manual sync using the “pull down” gesture within the respective app (e.g., Calendar).

Example:
If you want to manually sync the calendar on iOS, first open the Calendar app. Then switch to the list view and perform the pull-down gesture. A spinning sync icon will appear, indicating that the synchronization process has started.

How to enable push on Android

The names of the menu items may differ slightly depending on the Android version and manufacturer.

  1. Open the settings of your Android device.
  2. Tap “Users & Accounts” or “Accounts”.
  3. Check “Automatically sync data” below.
  4. In “Users & Accounts” or “Accounts” tap on your created SimpleSYN Mobile Exchange account
  5. Tap “Account settings”.
  6. Tap your created SimpleSYN Mobile Exchange account again.
  7. Tap “Sync frequency”.
  8. In “Sync frequency” select “Automatic (Push)”.

Manual data synchronization on Android:

On Android, manual data synchronization can be done in the menu of the respective app by tapping "Refresh", or by the “Pull Down” gesture.

Depending on the system, manufacturer and apps, manual updates are triggered differently on Android. If you have detailed questions about where or with which gesture you can initiate the manual sync of the individual data, please contact your manufacturer.

Category: Troubleshooting, Version 5.x, Version 6.x

The item was most likely deleted manually in Outlook on one of the PCs by mistake. SimpleSYN then automatically synchronized this deletion to the other devices.

Important to know:
SimpleSYN can only synchronize a deletion if an actual action has taken place beforehand – such as a manual deletion, a move, or removal by another program or add-in.

By default, SimpleSYN automatically creates a backup whenever an item is deleted.This allows you to recover accidentally deleted items or folders.

How to find the backup:
On the PC where the deletion was synchronized, open Outlook and go to:
SimpleSYN toolbar > Restore deleted items

There, you can easily restore the deleted items or folders.

Additional notes on how SimpleSYN works:

SimpleSYN operates on a per-folder basis.
So if you move an item from one synchronized folder to another, SimpleSYN treats this as a "deletion" in the original folder. In this case, a backup is also created – even though the item was only moved, not deleted.

Other possible causes for deleted items in Outlook include:

  • Other synchronization tools
  • Exchange Server or other server-based services
  • Auto-archiving
  • Outlook rules or QuickSteps

Category: Purchase, Version 5.x, Version 6.x

Licenses are offered as a one time payment. There are no additional costs per month/year. The license entitles you to use the licensed version (e.g. version 6.0). Minor updates within this version (eg version 6.0 to version 6.0.1 etc.) are included free of charge. Upgrading to a new major version (e.g., from version 6.x to version 7) is subject to a fee but is, of course, optional.

Category: Installation, Purchase, SimpleSYN Mobile, Version 2.x / 3.x

SimpleSYN Mobile licenses in version 2 (one-time payment) are unfortunately not valid for the main version 3.

Licenses are offered as a one time payment or by subscription.

One-time payment:
With a one-time payment, there are no additional monthly or annual fees. The license entitles you to use the licensed version (e.g., version 3.0). Minor updates within this version (e.g., from 3.0 to 3.0.1) are included free of charge. Upgrading to a new major version (e.g., from version 3.x to version 4) is subject to a fee but is, of course, optional.

Subscription:
With a subscription license, all minor updates and upgrades to new major versions are included

If you are interested in version 3, you can test the new main version free of charge for 30 days.

Category: Installation, Troubleshooting, Version 5.x

Please check which major version of SimpleSYN Standard/Business you originally purchased.

If you purchased an older major version (e.g., version 5 or version 4), you probably have the current major version 6 installed. You can view the version number in the main window under "Information".

If this is the case:

Unfortunately, the old licenses are no longer valid for new major versions, hence the message.

Please note: Licenses are offered as a one time payment. There are no additional costs per month/year. The license entitles you to use the licensed version (e.g. version 5.0). Minor updates within this version (eg version 5.0 to version 5.0.1 etc.) are included. Upgrading to a new major version (eg version 5.x to version 6) are subject to a fee, but optional.

If you wish to stay with your current version, first uninstall version 6. Then reinstall the major version you purchased.

You can download older major versions from the following page:
https://www.simplesyn.net/en-US/additional-downloads

After installation, your old license file will be accepted again.

Interested in version 6?

If you would like to upgrade to version 6, you will receive a 20% discount on the same number of licenses.

Simply send us an email to support@simplesyn.net with your order number and the purchase date.

Category: Version 2.x / 3.x

The new Outlook app is not supported.

The following classic Outlook® versions are supported:

  • Microsoft/Office 365® with Outlook® (x86/x64)
  • Outlook® 2024 (x86/x64)
  • Outlook® 2021 (x86/x64)
  • Outlook® 2019 (x86/x64)
  • Outlook® 2016 (x86/x64)