Installation

Category: Installation, Version 5.x

Please check which major version of SimpleSYN Standard/Business you originally purchased.

If you purchased an older major version (e.g., version 5 or version 4), you probably have the current major version 6 installed. You can view the version number in the main window under "Information."

If this is the case:

Unfortunately, the old licenses are no longer valid for new major versions, hence the message.

Please note: Licenses are offered as a one time payment. There are no additional costs per month/year. The license entitles you to use the licensed version (e.g. version 5.0). Minor updates (eg version 5.0 to version 5.0.1 etc.) are included. Major upgrades to new versions (eg version 5.x to version 6) are subject to a fee, but optional.

If you wish to stay with your current version, first uninstall version 6. Then reinstall the major version you purchased.

You can download older major versions from the following page:
https://www.simplesyn.net/en-US/additional-downloads

After installation, your old license file will be accepted again.

Interested in version 6?

If you would like to upgrade to version 6, you will receive a 20% discount on the same number of licenses.

Simply send us an email to support@simplesyn.net with your order number and the purchase date.

Category: General, Installation, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

You need SimpleSYN Standard or SimpleSYN Business and also SimpleSYN Mobile.

With SimpleSYN Standard or Business you can synchronize Outlook between multiple Windows PCs. If you still want to synchronize mobile devices (smartphones, tablets), then you also need SimpleSYN Mobile.

With SimpleSYN Mobile you can synchronize Outlook on a Windows PC with up to 5 devices (smartphones, tablets).

Category: Installation, Version 6.x

The classic Outlook for Windows is supported, not the new Outlook app.

The following Outlook® versions are supported:

• Microsoft/Office 365^® with Outlook^® (x86/x64)
• Outlook^® 2024 (x86/x64)
• Outlook^® 2021 (x86/x64)
• Outlook^® 2019 (x86/x64)
• Outlook^® 2016 (x86/x64)
• Outlook^® 2013 (x86/x64)

Category: Installation, Purchase, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

I have purchased a SimpleSYN Lifetime License Version 2. Can I also use the current version 3 with this license?

SimpleSYN Mobile Lifetime licenses in version 2 are unfortunately not valid for the main version 3.

With a lifetime license, you will not incur any additional costs per month/year. The license entitles you to use the licensed version (e.g. version 2.0) indefinitely. Minor updates (eg version 2.0 to version 2.0.1 etc.) are included. Major upgrades to new versions (eg version 2.x to version 3) are subject to a fee, but optional.

Subscription include upgrades to new main versions in addition to minor updates.

If you are interested in version 3, you can also test the new main version free of charge for 30 days.

Category: Installation, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

SimpleSYN Mobile by default uses the following network connection. Those must be allowed::

Note: The IP addresses in use may be changing.

Category: Installation, Operation, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

You do not need any additional apps on the mobile device, not even the Outlook app (not supported).

Use the integrated standard apps of the respective system on your mobile device: :

Category: Installation, Version 5.x, Version 6.x, SimpleSYN Mobile, Version 1.x, Version 2.x / 3.x

No, SimpleSYN does not currently support ARM based devices (e.g. Windows RT devices, Surface Pro X etc.). SimpleSYN requires an x86 or x64 version of Windows 10 or newer.

Category: Installation, Version 6.x

SimpleSYN supports the following Windows^® systems and Outlook^® versions:

Microsoft^® Windows^®

• Windows^® 11 (x86/x64)
• Windows^® 10 ab Version 1909 (x86/x64)
• Windows^® Server 2019 (x86/x64)

Microsoft^® Outlook^®

• Microsoft/Office 365^® mit Outlook^® (x86/x64)
• Outlook^® 2024, 2021, 2019, 2016, 2013 (x86/x64)

Important: Classic Outlook for Windows is supported - not the new Outlook app.

Please note:

• An active internet connection is required for synchronization (applies to SimpleSYN Business and Standard).
• All participating Windows PCs must be turned on at the same time for synchronization, as your Outlook data is not stored in the cloud.
• The Windows service is only available in the Business version.
• In the Standard version, a user must be logged on to the PC for synchronization to work.
• External data sources such as Google Calendar or iCloud are not supported.

Category: Installation, Version 6.x

Presumably you are using a computer with an ARM processor. Unfortunately, SimpleSYN does not support ARM processors, so the installation fails here.

SimpleSYN requires a Windows 10/11 PC in x86 / x64.

Category: Installation, SimpleSYN Mobile, Version 2.x / 3.x

SimpleSYN Mobile supports the following versions of Microsoft ® Windows ® and Outlook ®.

Requirements for the Windows PC hosting the installation:

• Microsoft® Windows®
  • Windows^® 11 (x86/x64)
  • Windows^® 10, version 1909 or newer (x86/x64)
• Microsoft® Outlook ®
  • Microsoft/Office 365^® mit Outlook^® (x86/x64)
  • Outlook^® 2024, 2021, 2019, 2016 (x86/x64)

Important: Classic Outlook for Windows is supported - not the new Outlook app

For the device you want to synchronize, the following requirements must be met:

• Supports all smartphones and tablet computers based on:
  • Apple iOS, iPadOS version 12 or later 
  • Android version 8 and later

Please note:

• An active internet connection is required for synchronization.
• All participating devices must be turned on at the same time for synchronization, as your Outlook data is not stored in the cloud.

Category: Installation, SimpleSYN Mobile, Version 2.x / 3.x

SimpleSYN Mobile supports the following versions of Microsoft Outlook:

• Microsoft/Office 365^® with Outlook^® (x86/x64)
• Outlook^® 2024 (x86/x64)
• Outlook^® 2021 (x86/x64)
• Outlook^® 2019 (x86/x64)
• Outlook® 2016 (x86/x64)

Important: Classic Outlook for Windows is supported - not the new Outlook app.

Category: Installation, Troubleshooting, Version 5.x, Version 6.x

Open the SimpleSYN main window and go to "Options -> Advanced Options". Under "Outlook Version", select the version of Outlook you are using and save the settings.

Then close SimpleSYN by right-clicking on the SimpleSYN icon in the notification area of the Windows taskbar and restart SimpleSYN.

Category: Installation, Version 6.x

Supports the classic Outlook for Windows, not the new Outlook app.

SimpleSYN supports the following versions of Microsoft Outlook:

• Microsoft/Office 365^® with Outlook^® (x86/x64)
• Outlook^® 2024 (x86/x64)
• Outlook^® 2021 (x86/x64)
• Outlook^® 2019 (x86/x64)
• Outlook® 2016 (x86/x64)
• Outlook® 2013 (x86/x64)

SimpleSYN also works in mixed environments.

Category: Installation, Version 5.x, Version 6.x

SimpleSYN requires a unique configuration and a unique certificate for each PC.

SimpleSYN must be completely reset to one of the clients. Then SimpleSYN can be reinstalled and set up.

Follow these steps:

• Uninstall SimpleSYN first under the Windows Control Panel "Programs / Features" or under Apps on Windows 10
• Then enter the following line in Windows Explorer:
  %localappdata%
• Find the folder SimpleSYN here and delete this folder.

Then delete the SimpleSYN certificate as follows:

• Open the Internet Explorer
• Go to "Internet Options"
• Click the "Content" tab
• Click on "Certificates"
• In the next window under "Display name" search for the SimpleSYN entries, mark the respective entry and click on "Remove"

Then you can reinstall SimpleSYN and set it up again. The initial synchronization will be run once again.

Category: Installation, Version 5.x, Version 6.x

You can easily upgrade Outlook (or Office). The previous version does not need to be uninstalled. SimpleSYN automatically detects the new Outlook version.

Note:
Install Outlook in the same bit version as the previous version, either in 32-bit or 64-bit.

If you want to install Outlook in a different bit version than the previous version, first uninstall SimpleSYN and reinstall SimpleSYN after the Outlook update.

Category: Installation, Version 5.x, Version 6.x

No, the versions are not compatible with each other. All installations must have the same major version (e.g. version 6). The minor version (e.g. 6.x or 6.0.x) can be different.

Category: Installation, Version 5.x, Version 6.x

Yes, SimpleSYN can be used on networks that already use a Microsoft Exchange server.

Note: Exchange ActiveSync accounts cannot be synchronized.

Category: Installation, Version 5.x, Version 6.x

SimpleSYN requires an active internet connection for its operation. The internet connection is required to connect to a central server operated by SimpleSYN. This server is used to help in the establishment of a direct connection between the SimpleSYN server and SimpleSYN client. Only data required for establishing the connection is transferred via this central server. After establishing an connection, SimpleSYN uses the best connectivity available.

If SimpleSYN Business is used to synchronize via the Internet and it is impossible to create a direct connection between SimpleSYN server and SimpleSYN client, e.g. because of Firewalls NAT or Routers are blocking the direct connection, SimpleSYN uses a relay server as a last resort. This relay server allows SimpleSYN to communicate even if only outgoing traffic is allowed from your networks.

In either case the connection between SimpleSYN will always  use an SSL/TLS encryption respectively.

Your Outlook data is never transferred in clear-text nor stored permanently on our Internet servers (no Cloud).

Note: SimpleSYN only supports proxy servers as of version 5. In all previous versions, SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For version 4:

Starting from version 5:

Category: Installation, Version 5.x, Version 6.x

No, SimpleSYN does not support Windows RT. SimpleSYN requires a x86 or x64 device, e.g. the Microsoft Surface Pro.

Category: Installation, Version 5.x, Version 6.x

Yes, Microsoft Outlook is an essential requirement for the installation of SimpleSYN.

Category: Installation, Version 5.x, Version 6.x

Yes, SimpleSYN has to be installed on all PCs you wish to synchronize.

Category: Installation, Version 5.x, Version 6.x

You will need to have administrator rights for the installation of SimpleSYN.

Category: Installation, Version 5.x, Version 6.x

SimpleSYN is a Client-/Server application. In your SimpleSYN network one PC must be configured as a server. The SimpleSYN server must be authorized in the Windows Firewall and/or Desktop firewall.

Please make sure that SimpleSYN is allowed in your personal firewall.

SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For version 4:

Starting from version 5:

Category: Installation, Version 5.x, Version 6.x

Yes, SimpleSYN  supports Outlook in 64-Bit.