FAQ

Category: General, Version 4.x, Version 5.x, Version 6.x

SimpleSYN Standard is fully compatible with the Business Version. You can only synchronize over a local network with the standard version, however.

Please note: The SimpleSYN server has to be in the same local network as the client.

Category: Installation, Version 6.x

SimpleSYN supports the following versions of Microsoft® Windows® and Outlook® 

  • Microsoft® Windows®
    • Windows® 11 (x86/x64)
    • Windows® 10, version 1909 or newer (x86/x64)
  • Microsoft® Windows® Server
    • Windows® Server 2019 (x86/x64)
    • Windows® Server 2016 (x86/x64)
  • Microsoft® Outlook®
    • Microsoft/Office 365® with Outlook® (x86/x64)
    • Outlook® 2021 (x86/x64)
    • Outlook® 2019 (x86/x64)
    • Outlook® 2016 (x86/x64)
    • Outlook® 2013 (x86/x64)

For the program to run smoothly there are the following requirements

  • A active Internet connection is required during the synchronization (SimpleSYN Business and SimpleSYN Standard) and the PCs must be turned on at the same time (no cloud service is used)

Please note:

  • The Windows service is only available in the SimpleSYN business version. In the SimpleSYN standard version, a Windows user must be logged in to the computer for synchronization
  • You cannot synchronize your Google calendar or iCloud data with SimpleSYN

Category: Installation, Version 5.x

SimpleSYN supports the following versions of Microsoft® Windows® and Outlook® 

  • Microsoft® Windows®
    • Windows® 11 (x86/x64)
    • Windows® 10, version 1909 or newer (x86/x64)
  • Microsoft® Windows® Server
    • Windows® Server 2016 (x86/x64)
    • Windows® Server 2012 (x86/x64)
  • Microsoft® Outlook®
    • Microsoft/Office 365® with Outlook® (x86/x64)
    • Outlook® 2021 (x86/x64)
    • Outlook® 2019 (x86/x64)
    • Outlook® 2016 (x86/x64)
    • Outlook® 2013 (x86/x64)

For the program to run smoothly there are the following requirements

  • A active Internet connection is required during the synchronization (SimpleSYN Business and SimpleSYN Standard) and the PCs must be turned on at the same time (no cloud service is used)

Please note:

  • The Windows service is only available in the SimpleSYN business version. In the SimpleSYN standard version, a Windows user must be logged in to the computer for synchronization
  • You cannot synchronize your Google calendar or iCloud data with SimpleSYN

Category: Installation, Version 1.0

SimpleSYN Mobile supports the following versions of Microsoft ® Windows ® and Outlook ®.

Requirements for the Windows PC hosting the installation:

  • Microsoft® Windows®
    • Windows 11 (x86/x64)
    • Windows 10, version 1909 or newer (x86/x64)
  • Microsoft® Outlook ®
    • Microsoft/Office 365® with Outlook® (x86/x64)
    • Outlook® 2021 (x86 /x64)
    • Outlook® 2019 (x86 /x64)
    • Outlook® 2016 (x86 /x64)

For the device you want to synchronize, the following requirements must be met:

  • Supports all smartphones and tablet computers based on Android version 8 and later, as well as Apple iOS, iPadOS version 12 or later
  • Windows 10, version 1909 or newer (x86/x64) with Windows Mail, Calendar and People apps

Additional requirements:

  • An active internet connection is required. All devices must be turned on at the same time

Category: General, Version 5.x, Version 6.x

SimpleSYN requires an active internet connection for its operation. The internet connection is required to connect to a central server operated by SimpleSYN. This server is used to help in the establishment of a direct connection between the SimpleSYN server and SimpleSYN client. Only data required for establishing the connection is transferred via this central server. After establishing an connection, SimpleSYN uses the best connectivity available.

In either case the connection between SimpleSYN will always  use an SSL/TLS encryption respectively. Your Outlook data is never transferred in clear-text nor stored permanently on our Internet servers (no Cloud).

As Internet flat rates are more and more common nowadays, we have decided to use the same connection technique for the standard version. The only difference is, that the standard version will only establish a connection in the local network.

If you would like to use SimpleSYN without an internet connection or without our central server, then there is the option of changing the connection configuration so that our central server is no longer necessary.

Please note:

If you are using the SimpleSYN business version, the synchronization will only work in the same local network after the changeover, but no longer between separate networks via the Internet. The option is therefore more suitable for the SimpleSYN standard version if you do not want our central server to be used.

You can activate the “Custom connection mode“ for SimpleSYN starting from version 5 as follows:

For this open the SimpleSYN main window> Options> Advanced Options.

Activate the option "Custom connection mode" on all PCs (server and clients).

On your clients enter in the filed “Custom server name / address” the computer name or static IP address from your SimpleSYN server.

Category: Troubleshooting, Version 5.x, Version 6.x

The behavior can occur if Outlook was installed in a different bit version than the previous version during the new installation. In this case, the bit versions of Outlook and SimpleSYN no longer match and SimpleSYN can no longer be started.

Uninstall SimpleSYN under the Windows control panel (or under "Apps") and then reinstall SimpleSYN.

If the behavior occurs again afterwards, then install SimpleSYN in the correct bit version as follows:

  1. First find out in which bit version (32 bit or 64 bit) Outlook was installed after the reinstallation. To do this, open Outlook and click on "File > Office Account > About Outlook". You can see the bit version behind the version number.
  2. Uninstall SimpleSYN from the Windows control panel  (or under "Apps").
  3. Then download SimpleSYN and navigate to the directory where the "SimpleSYN.exe" file (for the standard version) or "SimpleSYN_Business.exe" file (for the business version) is located (e.g. on the desktop or in the download folder) .
  4. In this directory, press and hold the „shift" key on the keyboard and right click in a free area and select " Open PowerShell window here " from the context menu.
  5. After that, the Windows PowerShell window will open.

    Now type in the following command and press the ENTER key (Note: Pay attention to the correct spelling. There is no space at the beginning of the command between ".\").

    With the standard version:

    When you have installed Outlook in 32-Bit, use the following command:
    .\SimpleSYN.exe Platform=x86

    When you have installed Outlook in 64-Bit, use the following command:
    .\SimpleSYN.exe Platform=x64

    With the business version:

    When you have installed Outlook in 32-Bit, use the following command:
    .\SimpleSYN_business.exe Platform=x86

    When you have installed Outlook in 64-Bit, use the following command:
    .\SimpleSYN_business.exe Platform=x64

  6. You can then install SimpleSYN. After the installation, SimpleSYN is started correctly again.

Category: Purchase, Version 4.x, Version 5.x, Version 6.x

Licenses for the SimpleSYN standard version and the SimpleSYN business version are lifetime licenses, prices are one-time costs (no subscription).

You purchase a SimpleSYN license for long-term use without any recurring billing or time limits on use. All updates within the same main version (eg version 6.0 to version 6.0.1, etc.) are included. Major upgrades to new versions (eg version 6.x to version 7) are subject to a fee, but optional.

Category: Operation, Version 4.x, Version 5.x, Version 6.x

To call up the Configuration Wizard again, please follow these steps:

  1. Open the SimpleSYN user interface
  2. Press the “Alt“ key to show the SimpleSYN menu 
  3. In the menu under “Help” activate the entry “Show Configuration Wizard on next startup“
  4. Exit SimpleSYN. To do so right-click on the SimpleSYN symbol in the Windows system tray and choose “Exit”

The next time SimpleSYN is opened the configuration window will be displayed again.

Category: Operation, Version 4.x, Version 5.x, Version 6.x

The synchronization is not carried out in specific intervals, but rather as needed. As soon as the SimpleSYN client and SimpleSYN server have a connection the synchronization is carried out continuously and virtually in real-time.  After the initial synchronization only changes to the Outlook database are exchanged. The Outlook synchronization runs automatically in the background.

Example: If a new e-mail is received, an existing e-mail is changed, deleted of moved, SimpleSYN will immediately synchronize this action on all computers. SimpleSYN checks if the target folder already contains the e-mail. If the e-mail does not exist it is synchronized into the folder. If the e-mail already exists it will only be synchronized if a change has occurred. If the target computer is not reachable, the e-mail is synchronized as soon as the computer establishes a connection over the local network.

Category: Troubleshooting, Version 4.x, Version 5.x, Version 6.x

If SimpleSYN cannot establish a connection make sure the following is correct:

  1. Make sure SimpleSYN is installed and started on both the client and the server computer
  2. At least one computer has to be configured as SimpleSYN server and a second as SimpleSYN client
  3. Install the latest version of SimpleSYN on all computers that are to be synchronized
  4. Make sure you have an active internet connection on both computers
  5. Check whether the time is correctly set on both computers. Set the same time on both computers.

Additionally: 

  1. Make sure the correct server has been selected on the SimpleSYN clients.
  2. Make sure the password has been entered correctly.

Category: Troubleshooting, Version 4.x

In this case there is an problem on the file "SimpleSYN.config", so SimpleSYN can not be started anymore.

To repair SimpleSYN on this computer, please follow these steps:

  • Open a Windows Explorer and navigate to this directory:

    For Version 4:
    C:\Users\[Username]\AppData\Local\SimpleSYN\4.0.0.0

  • In this directory you will find the file: “SimpleSYN.config” (may also be shown as just “SimpleSYN” without the extension .config).
  • Delete this file
  • Restart SimpleSYN

Then SimpleSYN starts normally again. You would then need to activate SimpleSYN only once with your license file.

If you no longer have the license, contact our support.