Category: Operation, Version 4.x, Version 5.x, Version 6.x

The synchronization is not carried out in specific intervals, but rather as needed. As soon as the SimpleSYN client and SimpleSYN server have a connection the synchronization is carried out continuously and virtually in real-time.  After the initial synchronization only changes to the Outlook database are exchanged. The Outlook synchronization runs automatically in the background.

Example: If a new e-mail is received, an existing e-mail is changed, deleted of moved, SimpleSYN will immediately synchronize this action on all computers. SimpleSYN checks if the target folder already contains the e-mail. If the e-mail does not exist it is synchronized into the folder. If the e-mail already exists it will only be synchronized if a change has occurred. If the target computer is not reachable, the e-mail is synchronized as soon as the computer establishes a connection over the local network.

Category: Troubleshooting, Version 4.x, Version 5.x, Version 6.x

If SimpleSYN cannot establish a connection make sure the following is correct:

1. Make sure SimpleSYN is installed and started on both the client and the server computer
2. At least one computer has to be configured as SimpleSYN server and a second as SimpleSYN client
3. Install the latest version of SimpleSYN on all computers that are to be synchronized
4. Make sure you have an active internet connection on both computers
5. Check whether the time is correctly set on both computers. Set the same time on both computers.

Additionally: 

1. Make sure the correct server has been selected on the SimpleSYN clients.
2. Make sure the password has been entered correctly.

Category: Troubleshooting, Version 4.x

In this case there is an problem on the file "SimpleSYN.config", so SimpleSYN can not be started anymore.

To repair SimpleSYN on this computer, please follow these steps:

• Open a Windows Explorer and navigate to this directory:
  
  For Version 4:
  C:\Users\[Username]\AppData\Local\SimpleSYN\4.0.0.0
  
  
• In this directory you will find the file: “SimpleSYN.config” (may also be shown as just “SimpleSYN” without the extension .config).
• Delete this file
• Restart SimpleSYN

Then SimpleSYN starts normally again. You would then need to activate SimpleSYN only once with your license file.

If you no longer have the license, contact our support.

Category: General, Version 4.x, Version 5.x, Version 6.x

Provided you have made changes to the default settings of the color categories, you will have to manually set up the list of color categories (formerly main category list) identically on all computers. The category list is not synchronized by SimpleSYN. The assigned categories in the items, however, are kept and synchronized by SimpleSYN.

In version 6 the function "Add new categories to master category list" is available..

If this option is activated, SimpleSYN checks whether all categories used in the items are present in the master category list during synchronization. If not, SimpleSYN adds the category name to the master category list with a default color. You can manually adjust the color to match the other PCs.

Category: Installation, Version 4.x, Version 5.x, Version 6.x

No, SimpleSYN does not support Windows RT. SimpleSYN requires a x86 or x64 device, e.g. the Microsoft Surface Pro.

Category: General, Installation, Version 5.x, Version 6.x

Presumably you are using a computer with an ARM processor. Unfortunately, SimpleSYN does not support ARM processors, so the installation fails here.

SimpleSYN requires a Windows 10/11 PC in x86 / x64.

Category: Operation, Troubleshooting, SimpleSYN Mobile, Version 1.x, Version 2.x

The earliest date that the Google Calendar app can display is January 1, 1970. The appointments were synchronized correctly, but cannot be displayed in the app.

For birthdays, we recommend storing them in contacts. Older appointments can also be added there and the calendar app displays them correctly.

Category: Installation, Purchase, SimpleSYN Mobile, Version 1.x, Version 2.x

I have purchased a SimpleSYN Lifetime License Version 1. Can I also use the current version 2 with this license?

SimpleSYN Mobile Lifetime licenses in version 1 are unfortunately not valid for the main version 2.

With a lifetime license, you will not incur any additional costs per month/year. The license entitles you to use the licensed version (e.g. version 1.0) indefinitely. Minor updates (eg version 1.0 to version 1.0.1 etc.) are included. Major upgrades to new versions (eg version 1.x to version 2) are subject to a fee, but optional.

Subscription include upgrades to new main versions in addition to minor updates.

If you are interested in version 2, you can also test the new main version free of charge for 30 days.

Category: SimpleSYN Mobile, Version 1.x, Version 2.x

If you want to sync multiple Outlook data files, create a separate user account for each Outlook data file. Multiple user accounts are also suitable for synchronizing different mobile devices (e.g. iPhone and iPad) with separate settings.

You can manage the user accounts individually and select which folders to synchronize for each user. Thus, it is possible to synchronize, e.g., on the iPhone only the Outlook calendar and on the iPad additionally to synchronize the contacts. 

Category: SimpleSYN Mobile, Version 1.x, Version 2.x

There is usually no need to install an additional app on your mobile device. For setting up the synchronization on the device, a special SimpleSYN Mobile account of the type "Exchange ActiveSync" is created.

Before SimpleSYN Mobile can be used for synchronization, you must set up SimpleSYN Mobile once, configure the devices you want to synchronize and connect them to SimpleSYN Mobile.

The setup process therefore includes two steps:

1. Installing and setting up the SimpleSYN Mobile software on your Windows ® PC with Outlook ® installed.
2. The configuration on your devices (e.g. smartphone).

During setup on the PC, a SimpleSYN Mobile pseudo email address is automatically generated. The address has the ending @simplesyn.app and is required to establish a connection from your device.

You can find more information about the setup on this page.

Category: SimpleSYN Mobile, Version 1.x, Version 2.x

For setting up the synchronization on the device, a special SimpleSYN Mobile account of the type "Exchange ActiveSync" is created.

During the first synchronization, the data is synchronized from Outlook to the mobile device. Changes made in this account after the first synchronization are always synchronized by SimpleSYN Mobile to both sides (bidirectional).

E-mails, appointments and contacts that were saved on the mobile device before the first synchronization, i.e. that are not in the SimpleSYN account, are not synchronized to Outlook because they use different accounts. If you also want to keep this data up to date in the future, make sure that this data is also available in Outlook before the first synchronization.

Category: SimpleSYN Mobile, Version 1.x, Version 2.x

On the Windows PC, the Outlook data file must be selected in the SimpleSYN Mobile main window under "Configuration" and here the "Contacts" and the "Calendar" must be selected for synchronization.

The SimpleSYN Mobile calendar or contacts must be selected on the Android device and the entry "Synchronize contacts" and "Synchronize calendar" must also be activated in the account settings for the SimpleSYN Mobile account (see example below).

Category: Operation, Troubleshooting, SimpleSYN Mobile, Version 1.x, Version 2.x

If you want to make a backup of your Outlook data files, disable the synchronization of SimpleSYN Mobile and close the main window. SimpleSYN Mobile then no longer accesses the data files. After the backup, you can re-enable synchronization.

To deactivate the synchronization, right-click on the SimpleSYN Mobile icon in the notification area and select "Disable synchronization" from the context menu.

Category: Troubleshooting, SimpleSYN Mobile, Version 1.x, Version 2.x

If you set up the SimpleSYN Mobile account on the mobile device and made a mistake when entering the e-mail address or the password, there will be no error message with the old Android versions, but the settings are incomplete and synchronization cannot take place.

Make sure that "Server" displays a longer string of numbers and letters, followed by ".simplesyn.app".

If only"simplesyn.app" is displayed in "Server", you probably have typed in a wrong email address or password. In this case, tap the back arrow and check the email address and password details.

Category: Operation, SimpleSYN Mobile, Version 1.x, Version 2.x

With SimpleSYN Mobile, you can not only sync your emails, contacts, and calendar to your smartphone, but also sync the notes and tasks.

However, Android devices do not have a built-in default app for managing notes. On your Android device, you must therefore use a third-party app, such as "Tasks & Notes for MS Exchange" (https://play.google.com/store/apps/details?id=org.myklos.inote&hl=de). You can use the current Gmail app for the tasks.

On your iOS device, you do not need an additional app and you can use the built-in tasks and notes apps.

Category: Purchase, SimpleSYN Mobile, Version 1.x, Version 2.x

If you want to cancel a SimpleSYN Mobile subscription, then click here.

Category: Operation, SimpleSYN Mobile, Version 1.x, Version 2.x

Activate the option "Show initial configuration page" in the SimpleSYN Mobile main window under "Options" to open the setup dialog again.

Category: Installation, Operation, SimpleSYN Mobile, Version 1.x, Version 2.x

You do not need any additional apps on the mobile device, not even the Outlook app (not supported).

Use the integrated standard apps of the respective system on your mobile device: :

Category: Installation, SimpleSYN Mobile, Version 1.x, Version 2.x

SimpleSYN Mobile by default uses the following network connection. Those must be allowed::

Note: The IP addresses in use may be changing.

Category: Purchase, SimpleSYN Mobile, Version 1.x, Version 2.x

Licenses are offered as lifetime licenses and also as subscription. Unsubscribe

With a lifetime license, minor updates (eg version 1.0 to version 1.0.1 etc.) are included. Major upgrades to new versions (eg version 1.x to version 2) are subject to a fee, but optional.

Subscription include upgrades to new main versions in addition to minor updates.

More information

Category: Operation, SimpleSYN Mobile, Version 1.x, Version 2.x

Your personal Outlook data is not stored in the cloud. For synchronization, your Windows PC and your smartphone/tablet must be switched on at the same time and SimpleSYN Mobile must be running on the Windows PC.

Category: Purchase, Version 5.x, Version 6.x, SimpleSYN Mobile, Version 1.x, Version 2.x

You purchase the desired license quantity on the website and initiate the order transaction, then follow the instructions. 

The payment process is handled by our sales partner Digital River GmbH (share*it!)

Contact:

Digital River GmbH
Vogelsanger Str. 78
D-50823 Köln
Telephone: +49 221 31088-0
Fax: +49 221 31088-99

Note for SimpleSYN Standard/Business:
You`ll need a license per computer you want to synchronize. For example: If you wish to synchronize Outlook between your laptop and your desktop computer, you will need two licenses. If you want to synchronize 3 computers, you`ll need 3 licenses, etc. If you want to use SimpleSYN on a terminal server with different users, you need a license for each user.

Note for SimpleSYN Mobile:
With a license you can activate SimpleSYN Mobile on a Windows PC and synchronize up to 5 end devices (smartphones, tablets). If you want to use SimpleSYN Mobile on several Windows-PCs, you need additional licenses.

Category: Installation, Version 4.x, Version 5.x, Version 6.x, SimpleSYN Mobile, Version 1.x, Version 2.x

No, SimpleSYN does not currently support ARM based devices (e.g. Windows RT devices, Surface Pro X etc.). SimpleSYN requires an x86 or x64 version of Windows 10 or newer.

Category: Installation, Version 5.x

SimpleSYN supports the following versions of Microsoft^® Windows^® and Outlook^® 

• Microsoft^® Windows^®
  • Windows® 11 (x86/x64)
  • Windows^® 10, version 1909 or newer (x86/x64)
• Microsoft^® Windows^® Server
  • Windows^® Server 2016 (x86/x64)
  • Windows^® Server 2012 (x86/x64)
• Microsoft^® Outlook^®
  
  • Microsoft/Office 365^® with Outlook^® (x86/x64)
  • Outlook^® 2021 (x86/x64)
  • Outlook^® 2019 (x86/x64)
  • Outlook^® 2016 (x86/x64)
  • Outlook^® 2013 (x86/x64)

Supports the classic Outlook for Windows, not the Outlook (new) app.

Please note:

• A active Internet connection is required during the synchronization (SimpleSYN Business and SimpleSYN Standard) and the PCs must be turned on at the same time. Your Outlook data is not stored in the cloud.
• The Windows service is only available in the SimpleSYN business version. In the SimpleSYN standard version, a Windows user must be logged in to the computer for synchronization
• You cannot synchronize your Google calendar or iCloud data with SimpleSYN

Category: Installation, Version 5.x, Version 6.x

SimpleSYN supports the following versions of Microsoft Outlook:

• Microsoft/Office 365^® with Outlook^® (x86/x64)
• Outlook^® 2021 (x86/x64)
• Outlook^® 2019 (x86/x64)
• Outlook® 2016 (x86/x64)
• Outlook® 2013 (x86/x64)

Supports the classic Outlook for Windows, not the Outlook (new) app.

SimpleSYN also works in mixed environments.