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FAQ

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

SimpleSYN licenses are lifetime licenses, prices are one-time costs (no monthly/annual fees).

You purchase a SimpleSYN license for long-term use without any recurring billing or time limits on use. All updates within the same main version (eg version 5.0 to version 5.0.1, etc.) are included. Major upgrades to new versions (eg version 5.x to version 6) are optional and available for an additional low price.

Category: Troubleshooting, Version 4.x, Version 5.x

If the SimpleSYN toolbar is no longer visible in Outlook, either the SimpleSYN toolbar or the SimpleSYN-Add-In was disabled in Outlook. Follow these steps:

Outlook 2010, Outlook 2013, Outlook 2016 and Outlook 2019

  1. Open Outlook
  2. Check whether the SimpleSYN menu strip was switched off. To this end click in Outlook on “File” to open the Backstage area and then on “Options“
  3. Click in the area “Categories” on “Customize menu strip“
  4. In the area beneath “Customize menu strip” click on “Main tabs” and search for the entry “SimpleSYN“
  5. Check the check box next to the entry “SimpleSYN“

If no entry “SimpleSYN“ is to be found under the main tabs then proceed as follows:

  1. In the Outlook Backstage area click on “Options“
  2. In the area “Categories” click on “Add-Ins“
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items

If the SimpleSYN-Add-In is listed in disabled items, then follow these steps:

  1. In the tab “Manage“ click on “Deactivated elements“ and then on “Go to “
  2. Highlight the SimpleSYN Add-In and click on “Activate“
  3. Click on “Close“
  4. Shut down and restart Outlook

If the SimpleSYN toolbar is still not visible:

  1. Click in the Outlook Backstage area “Options“
  2. In the area “Categories” click on “Add-Ins “
  3. Search for the SimpleSYN Add-In in the detail area in the list of disabled items
  4. In the tab “Manage“ click on “COM-Add-Ins“ and then on “Go to“
  5. Check the check box next to the disabled SimpleSYN Add-In in the dialog COM-Add-Ins
  6. Click on “OK“
  7. Shut down and restart Outlook

Category: Operation, Version 4.x, Version 5.x

The SimpleSYN business version can be started by a Windows service. If the option "Start as Windows service" is activated in the advanced options, then SimpleSYN automatically starts in the background when the Windows starts, without a Windows user having to log on to the system.

The SimpleSYN standard version 4 and all older versions do not support Windows service. The synchronization takes place here only if a user is logged on to the computer and SimpleSYN is executed.

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Please direct these questions to our payment partner Digital River GmbH (share-it!). 

Contact:

Telephone:
Customer Service Europa: +49 221 31088-30

E-Mail:
support-eng@shareit.com (English)
support-fre@shareit.com (French)
support-por@shareit.com (Portuguese)
support-spa@shareit.com (Spanish)
support@us.shareit.com (Canada and the USA)

FAQ:
https://account.mycommerce.com/Home/Faq/

Category: Troubleshooting, Version 4.x, Version 5.x

Please check the following things:

  1. Select the right Outlook version in SimpleSYN under Options -> Advanced Options under “Outlook version”. Save the settings and restart SimpleSYN again
  2. Make sure neither Outlook nor SimpleSYN is started with administrator rights
  3. Check if SimpleSYN and Outlook are using the same Outlook profile. You can see the Outlook profil in SimpleSYN in the main window > Options
  4. Finally, if the behavior still occurs, then make an Outlook repair installation (Important: choose a full repair installation, if you use Outlook 2019, 2016 or 2013) on this computer

Category: Troubleshooting, Version 4.x, Version 5.x

In this case there is an problem on the file "SimpleSYN.config", so SimpleSYN can not be started anymore.

To repair SimpleSYN on this computer, please follow these steps:

  • Open a Windows Explorer and navigate to this directory:

    For Version 4:
    C:\Users\[Username]\AppData\Local\SimpleSYN\4.0.0.0\SimpleSYN

    For Version 5:
    C:\Users\[Username]\AppData\Local\SimpleSYN\5.0.0.0\SimpleSYN

  • In this directory you will find the file: “SimpleSYN.config” (may also be shown as just “SimpleSYN” without the extension .config).
  • Delete this file
  • Restart SimpleSYN

Then SimpleSYN starts normally again. You would then need to activate SimpleSYN only once with your license file.

If you no longer have the license, contact our support.

Category: Installation, Version 5.x

SimpleSYN supports the following versions of Microsoft® Windows® and Outlook® 

  • Microsoft® Windows®
    • Windows® 10 Anniversary Update or newer (32-bit/64-bit)
    • Windows® 8.1 (32-bit/64-bit)
    • Windows® 7 SP1 (32-bit/64-bit)
  • Microsoft® Windows® Server
    • Windows® Server 2016
    • Windows® Server 2012
  • Microsoft® Outlook®
    • Office 365® with Outlook®
    • Outlook® 2019 (32-bit/64-bit)
    • Outlook® 2016 (32-bit/64-bit)
    • Outlook® 2013 (32-bit/64-bit)

For the program to run smoothly there are the following requirements

  • A active Internet connection is required during the synchronization (SimpleSYN Business and SimpleSYN Standard) and the PCs must be turned on at the same time (no cloud service is used)

Please note:

  • The Windows service is only available in the SimpleSYN business version. In the SimpleSYN standard version, a Windows user must be logged in to the computer for synchronization
  • You cannot synchronize your Google calendar or iCloud data with SimpleSYN

Category: Troubleshooting, Version 4.x, Version 5.x

Please make a Outlook repair installation on this computer. Please follow this instruction:
https://support.office.com/en-NZ/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

Important: choose a full online Outlook repair installation and NOT a quick repair.