Applies to version: Version 1.0

After SimpleSYN Mobile has been configured and an connection has been established between SimpleSYN Mobile and the mobile device, synchronization will start automatically.

All Outlook® folders that you have selected in the "Configuration" area can be synchronized with the mobile device (see example picture).

Figure 1: On your mobile device, you can choose what data you want to sync

When does the synchronization take place?

The synchronization of the data can either be triggered manually on the mobile device or the data synchronization can be done automatically at certain time intervals or by "push". The synchronization via push is usually immediate but leads to an increased battery load on your device. To reduce the load on the battery, even with push, the synchronization is triggered immediately only for new items. For changed or deleted items, push can delay up to 15 minutes. The automatic update interval depends on the manufacturer and system of the end device.

Your Windows PC running Outlook and SimpleSYN Mobile must be turned on and connected to the Internet by default for synchronization to take place.

How to enable push on iOS

  1. Open settings of your Apple iOS device.
  2. Tap “Passwords & Accounts” (iOS up to version 13), or “Mail” and then “Accounts”.
  3. Tap “Fetch new Data” at the bottom.
  4. Make sure that “Push” is active the Exchange account.

How to enable push on Android

The names of the menu items may differ slightly depending on the Android version and manufacturer.

  1. Open the settings of your Android device.
  2. Tap “Users & Accounts” or “Accounts”.
  3. Check “Automatically sync data” below.
  4. In “Users & Accounts” or “Accounts” tap on your created SimpleSYN Mobile Exchange account.

  5. Tap “Account settings”.

  6. Tap your created SimpleSYN Mobile Exchange account again.

  7. Tap “Sync frequency”.

  8. In “Sync frequency” select “Automatic (Push)”.

    You may be prompted to grant the email app permissions to run in the background. In this case, tap "Allow".

Manual synchronization

Alternatively, you can also initiate a manual synchronization. The data is synchronized immediately in this case.

Apple iOS

For example, you can trigger a manual sync in Apple iOS via the "Drag Down" gesture in the respective app (e.g., Calendar, Mail).

Example: If you want to update the calendar manually on iOS, open the "Calendar" app. In the calendar list view, you apply the corresponding gesture. Then you will see the rotating synchronization icon and the data synchronization starts.


On Android, manual data synchronization can be done in the menu of the respective app by tapping "Refresh", or by the “Drag Down” gesture.

Depending on the system, manufacturer and apps, manual updates are triggered differently on Android. If you have detailed questions about where or with which gesture you can initiate the manual sync of the individual data, please contact your manufacturer.