Version 4.x

Category: Operation, Version 4.x, Version 5.x

E-Mail folders of IMAP accounts (eg Inbox or sent objects) are hidden in the "Synchronization settings", since IMAP already keeps the e-mail folders in sync (IMAP is server-based).

You can use SimpleSYN for all other folders such as calendars, contacts, tasks, notes, etc.

If you also want to synchronize e-mail folders with SimpleSYN, then use a POP3 account on all PCs.

Category: Operation, Version 3.5, Version 4.x, Version 5.x

When using the automatic synchronization it is also possible to synchronize all Outlook® subfolders automatically. The Outlook® subfolders will use the same synchronization direction and settings as their parent folder. Changes to the folder hierarchy below a selected folder are being synchronized.

Changes of the selected parent folder are not automatically synchronized. If a selected parent folder is being moved or deleted, the synchronization of this folder and all of its children will stop. Adjust the synchronization settings.

Moved subfolders are being deleted and completely resynchronized on the remote computer Deleted folders are also deleted on the remote side; all data inside the folder will be deleted in this case.

Category: Installation, Version 4.x, Version 5.x

SimpleSYN is a Client-/Server application. In your SimpleSYN network one PC must be configured as a server. The SimpleSYN server must be authorized in the Windows Firewall and/or Desktop firewall.

Please make sure that SimpleSYN is allowed in your personal firewall.

SimpleSYN must communicate with our servers located at services.simplesyn.net.

SimpleSYN requires the following outbound TCP connections.

For Version 4:

DNSIP-AddressPorts
SimpleSYN
Server
services.simplesyn.net
services2.simplesyn.net
137.117.225.142
104.46.50.232
9235, 9236,
3478
SimpleSYN
Clients
services.simplesyn.net
services2.simplesyn.net
turn1.simplesyn.net
turn2.simplesyn.net
137.117.225.142
104.46.50.232
52.166.58.186
52.166.62.197
9235, 9236
3478
49152 – 59152

For Version 5:

DNSIP-AddressPorts
SimpleSYN
Server
services.simplesyn.net
services2.simplesyn.net
137.117.225.142
104.46.50.232
443
443
SimpleSYN
Clients
services.simplesyn.net
services2.simplesyn.net
turn1.simplesyn.net
turn2.simplesyn.net
137.117.225.142
104.46.50.232
52.166.58.186
52.166.62.197
443
443
49152 – 59152

Category: General, Version 4.x, Version 5.x

No, the trial version has no restrictions whatsoever; you have access to the full potential of SimpleSYN. There is merely a dialog window on startup informing you how many days you have left on the test version, which you have to manually confirm.  You can use and test SimpleSYN for 30 days, for free and noncommittal. After the trial period has ended SimpleSYN cannot be started.

Category: Operation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

If a computer is not reachable over network or Internet, then the synchronization is carried out as soon as the computer is back in the network or online and SimpleSYN has established a connection with the SimpleSYN server.

All Outlook items that were changed or created up to that point are automatically recognized and synchronized by SimpleSYN.

Category: Operation, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

The synchronization is not carried out in specific intervals, but rather as needed. As soon as the SimpleSYN client and SimpleSYN server have a connection the synchronization is carried out continuously and virtually in real-time.  After the initial synchronization only changes to the Outlook database are exchanged. The Outlook synchronization runs automatically in the background.

Example: If a new e-mail is received, an existing e-mail is changed, deleted of moved, SimpleSYN will immediately synchronize this action on all computers. SimpleSYN checks if the target folder already contains the e-mail. If the e-mail does not exist it is synchronized into the folder. If the e-mail already exists it will only be synchronized if a change has occurred. If the target computer is not reachable, the e-mail is synchronized as soon as the computer establishes a connection over the local network.

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Licenses for the SimpleSYN standard version and the SimpleSYN business version are lifetime licenses, prices are one-time costs (no monthly/annual fees).

You purchase a SimpleSYN license for long-term use without any recurring billing or time limits on use. All updates within the same main version (eg version 5.0 to version 5.0.1, etc.) are included. Major upgrades to new versions (eg version 5.x to version 6) are optional and available for an additional low price.

Category: Purchase, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Please direct these questions to our payment partner Digital River GmbH (share-it!). 

Contact:

Telephone:
Customer Service Europa: +49 221 31088-30

E-Mail:
support-eng@shareit.com (English)
support-fre@shareit.com (French)
support-por@shareit.com (Portuguese)
support-spa@shareit.com (Spanish)
support@us.shareit.com (Canada and the USA)

FAQ:
https://account.mycommerce.com/Home/Faq/

Category: Purchase, Version 4.x, Version 5.x

You purchase the desired license quantity on the website and initiate the order transaction, then follow the instructions. The payment process is handled by our sales partner Digital River GmbH (share-it!).

Ask about our discounts for school, university students, teachers and multiple licenses. 

Contact:

http://www.shareit.com/ccc/

Share-it - Digital River GmbH
Scheidtweilerstr. 4
50933 Köln
Tel.: +49 221 31088-30
Fax: +49 221 31088-99

Category: Troubleshooting, Version 4.x, Version 5.x

Open the SimpleSYN options > advanced options and under “Outlook version” select your current Outlook version (2016 or 2013).  Save the settings and restart SimpleSYN.

If the behavior still occurs:

  • Please uninstall SimpleSYN on this computer from the Windows control panel > program/features and install SimpleSYN once again

If the behavior still occurs:

Category: Purchase, Version 4.x, Version 5.x

Please contact our Support, with details on purchase date and order number.

You can reach our Support under the e-mail address support@simplesyn.net or over the Support Form.

In emergencies you can reach our Support under the following telephone number:

Telephone: +49 511-53 46 22-4

We hope you will understand that we cannot always guarantee our availability by phone.

Category: Troubleshooting, Version 2.0, Version 2.1, Version 3.0, Version 3.5, Version 4.x, Version 5.x

Duplicate e-mails can occur on an POP3 account, when e-mails from more than one computer being synchronized are requested from the e-mail server. This is the case if the Outlook function “Leave copy of messages on the server” was activated in a POP3 E-mail account.

The tricky here is that SimpleSYN cannot force Outlook to stop downloading an email a second time on another computer. If the first computer downloads the mail from the email server and it gets synchronized before the second computer downloads it, Outlook cannot detect that the email is already there. The second computer will than download the email from the email server and you got a duplicate. As the first email is also already synchronized, SimpleSYN assumes that the second download is intentional and synchronizes this copy too.

In this case deactivate the Outlook function “Leave copy of messages on the server” so as not to save e-mails in your mail server and download them repeatedly.

To deactivate this function follow these steps:

  1. Open Outlook
  2. Open the Backstage area by clicking on “File“
  3. In the category “Information” click on “Account Settings” and “Add or Remove Accounts…”
  4. Highlight the POP3 E-mail account in question and click on “Change“
  5. Click on “More Settings“
  6. In the tab “Advanced” deactivate the check box “Leave copy of messages on the server“
  7. Confirm the changes by clicking “OK“
  8. Click on “Next“ and then on “Finish“